Technical Account Manager

Define project plans, milestones, scope, deliverables, roles, and responsibilities aligned with customer expectations and contract terms.

Manage cross-functional delivery teams including solution architects, engineers, data specialists, and support staff to meet timelines and quality standards.

Monitor project progress, risks, issues, and dependencies; escalate and resolve roadblocks to ensure successful delivery. 2.

Service Delivery Excellence Act as the primary point of contact for customers during delivery, ensuring consistent communication, reporting, and escalation management.

Oversee service performance, service quality metrics, SLAs, and customer satisfaction goals.

Drive continuous improvement initiatives to optimize delivery workflows, documentation, and operational processes.

Coordinate with support and customer success teams to ensure smooth post-go-live transitions and ongoing service management. 3.

Pre-Sales & Solution Consulting Support the sales team during pre-sales cycles by providing technical consulting, solution scoping, and implementation planning.

Conduct discovery calls with prospects to translate business requirements into solution blueprints, implementation estimations, TCO analyses, and risk assessments.

Assist in preparing technical and commercial proposals, Statements of Work (SOWs), and customer deliverable plans.

Participate in customer presentations and demos to showcase Vidizmo’s AI-powered capabilities and implementation approach.

Provide feedback on product feasibility, customization possibilities, and integration strategies based on customer requirements. 4.

Stakeholder Engagement & Communication Serve as a liaison between sales, product management, engineering, and professional services to align expectations and delivery outcomes.

Facilitate internal kick-offs, project steering calls, and project review meetings.

Maintain clear documentation and status updates for executives, customers, and delivery teams. 5.

Customer Success Enablement Track customer satisfaction and identify upsell, cross-sell, and expansion opportunities in collaboration with account managers.

Help develop best practices, templates, and playbooks to standardize delivery and customer interactions.

Train internal stakeholders on service delivery best practices and customer insights gathered from implementations.

Core Qualifications & Skills 5+ years of experience in SaaS, AI/data analytics, cloud/enterprise software, or related technology environments (enterprise clients/government strongly preferred).

Understanding of AI/ML concepts (LLMs, RAG), data platforms, APIs, and integration challenges typical with multimodal data solutions.

Proven track record in technical pre-sales, solution scoping, workshops, or proposal development.

Excellent written/verbal communication, presentation, and stakeholder management skills.

Familiarity with Agile delivery methodologies, risk management, and SLAs.

Strong client engagement skills with an ability to build and maintain trusted advisor relationships.

Preferred Skills Certifications in Project Management (PMP, PRINCE2) , ITIL , or cloud technologies (Azure/AWS).