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Tech Support Engineer
Exponent Energy
Bengaluru, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
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Your Team
We are looking for a Technical Support Engineer with strong expertise in electric vehicles, particularly in battery systems and vehicle diagnostics. The role involves providing technical support to field teams, resolving complex issues, and ensuring high uptime of EV systems.
Our philosophy
Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.
Own it like you mean it.
What you’ll own
You will ensure the smooth running of ground operations for Exponent After Sales Support across the EV vehicle fleet and help customers have a seamless, hassle-free experience. From uptime and field response to team leadership and relationship management, you will play a critical role in the team.
What you will do
- Provide remote and on-field technical support for Electric vehicles.
- Diagnose and troubleshoot issues related to: Battery packs (Li-ion), Powertrain
- Analyze failure data and provide root source analysis (RSA).
- Coordinate with OEMs, field service teams, and customers for issue resolution.
- Ensure adherence to TAT (Turnaround Time) for issue closure.
- Support battery swap operations and failure investigations.
- Maintain service records and prepare technical reports.
- Provide training and guidance to field technicians.
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