Team Leader, Sales Support - Personal Banking
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Key skills for this role
About the Role
United Arab Bank seeks a Team Leader for Sales Support in Personal Banking to lead the unit, drive operational efficiency, and ensure regulatory compliance. The role involves overseeing documentation, risk management, and team development.
Key Skills for This Role
Responsibilities
- Review and authorize personal banking product documentation received from Sales channels
- Verify that all document, application, and security requirements are met before disbursement
- Pre screen files and coordinate submission to Credit for evaluation
- Manage application processing through workflow systems in a checker capacity
- Generate credit bureau reports and Siron checks for individual and corporate clients
- Oversee loan settlement activities and implement approved facilities in banking systems
- Prepare vendor agreements, settlement cheques, undertakings, and supporting documents
- Maintain secure custody of original documents and collateral materials
- Monitor documentation irregularities, submission errors, deviations, and exceptions
- Lead process improvement initiatives to enhance efficiency and reduce costs
- Mentor and develop sales support team members
Requirements
- Bachelor's degree preferred
- 5 years' experience in a sales support manager role
- Effective communication skills
Full Job Posting
Job Purpose
- Led the Sales Support unit for personal banking loans, and credit cards, driving operational efficiency and regulatory compliance while coordinating with internal teams and external partners to ensure seamless service delivery and consistent business performance.
Sales Support Operations & Documentation
- Reviewed and authorized personal banking product documentation received from Sales channels, ensuring all submissions were duly prepared for credit review and approval.
- Verified that all document, application, and security requirements were met before disbursement through team oversight and review.
- Pre screened files and coordinated submission to Credit for evaluation.
- Managed application processing through workflow systems in a checker capacity.
- Generated credit bureau reports and Siron checks for individual and corporate clients to support credit assessment.
- Oversaw loan settlement activities and implemented approved facilities in banking systems.
- Prepared vendor agreements, settlement cheques, undertakings, and supporting documents for personal banking products submitted by Sales Channels.
- Maintained secure custody of original documents and collateral materials before archiving them in line with bank procedures.
Risk Management & Quality Control
- Monitored documentation irregularities, submission errors, deviations, and exceptions, ensuring timely escalation, root cause analysis, and corrective action.
- Oversaw application reviews for completeness, accuracy, and compliance with established standards while maintaining quality control checks and sample reviews.
- Led process improvement initiatives to enhance efficiency, reduce operational costs, and improve turnaround times.
- Established and maintained standard operating procedures, service level agreements, and quality management policies across sales channels.
- Planned team resources and maintained control documentation to support business priorities, data accuracy, and consistent execution.
- Oversaw onboarding, invoicing, and control checks for external brokers and agents to ensure operational readiness and compliance.
Reporting & Compliance
- Maintained oversight of reporting dashboards, control records, and documentation to support compliance monitoring and management visibility.
- Monitored adherence to regulatory requirements and internal policies, ensuring timely resolution of sales issues, complaints, and control gaps.
- Managed audit action tracking and remediation reporting to strengthen transparency and accountability.
Team Development & Collaboration
- Mentored and developed sales support team members in banking application controls and supported structured onboarding.
- Provided training and coaching to improve team knowledge, quality, and performance.
- Led cross functional collaboration with credit, loan operations, and marketing teams to resolve documentation and operational issues.
- Coordinated with HR on interview scheduling and new hire orientation to support hiring and onboarding processes.
- Managed team communication with external parties, including sales agents and brokers, to maintain service alignment.
Job Requirement (Qualification/Experience)
- Bachelor's degree will be preferable
- 5 years’ experience Sales support manager role
- Effective communication skills
- Please note that this hiring will be on second party contract (outsource role)
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