Team Leader Injaz-RBG-DBC PL Fulfillment Retail Banking Group 2433278

Job Description

• Key Result Areas - Responsible for delivery by the team of sales leads targets.
• To ensure that number of unqualified leads are below 3%
• Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
• Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
• Liaise with Sales Manager & Product for calling programs and adequate lists.
• Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
• Generate competitive knowledge and create benchmarking standards for the team.
• Measure and improve cost efficiency of Telesales by optimal utilization of resources.
• Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
• Design performance measurement metrics, evaluate and action.
• Call monitoring, coaching and feedback of Telesales agents.
• Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
• Select, recruit, train, certify and deploy Telesales Agents.

Job Purpuse

• To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.

Knowledge Skills And Experience

• University Graduate.
• Excellent people management skills.
• 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.

Job Details

About The Company

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