Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
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Key skills for this role
About the Role
Mashreq is seeking a Team Leader for PL Fulfillment in Retail Banking Group to lead telesales teams in generating sales leads. The role involves coaching, performance management, and process optimization to achieve targets.
Key Skills for This Role
Responsibilities
- Responsible for delivery of sales leads targets by the team
- Ensure efficient execution of projects and hold workshops for goal setting
- Liaise with Sales Approach Development Manager for calling programs
- Schedule projects to generate sales leads and plan capacity
- Measure and improve cost efficiency of telesales
- Design performance measurement metrics and evaluate actions
- Conduct call monitoring, coaching, and feedback for agents
- Select, recruit, train, certify, and deploy telesales agents
- Design scripts for effective product presentation
- Ensure smooth operations by managing lists, staff, and job assignments
Requirements
- Experience in telesales management and team leadership
- Ability to design performance metrics and conduct appraisals
- Experience in coaching and training telesales agents
Full Job Posting
Responsibilities
- Responsible for delivery by the team of sales leads targets.
- Ensure that number of unqualified leads are below 3%.
- Ensure efficient execution of projects, including workshops for goal setting.
- Liaise with Sales Approach Development Manager & CKBM for calling programs.
- Schedule projects to generate sales leads and plan capacity.
- Generate competitive knowledge and create benchmark standards.
- Measure and improve cost efficiency of Telesales.
- Plan and recommend technology support to increase automation.
- Design performance measurement metrics, evaluate and action.
- Call monitoring, coaching and feedback of Telesales agents.
- Develop and conduct quizzes to evaluate product knowledge.
- Select, recruit, train, certify and deploy Telesales Agents.
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