Team Leader – Inbound Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We're Hiring: Team Leader – Inbound Operations We're looking for a driven and people-focused Team Leader to lead a high-performing, high-volume inbound team.
Key Skills for This Role
Full Job Posting
We're Hiring: Team Leader – Inbound Operations
We're looking for a driven and people-focused Team Leader to lead a high-performing, high-volume inbound team.
If you thrive in a fast-paced environment, know how to get the best out of people, and are passionate about delivering exceptional customer experiences, we'd love to hear from you.
About The Role
As Team Leader, you'll manage and develop a large, high-value inbound team handling a significant volume of calls daily.
You'll be the driving force behind your team's performance, motivation, and growth, ensuring service excellence while consistently meeting business objectives.
Key Responsibilities
- Lead, coach, and motivate a large inbound team to deliver outstanding performance and service quality.
- Manage day-to-day operations, ensuring smooth handling of high call volumes and high-value interactions.
- Monitor real-time performance, workload distribution, and service levels.
- Conduct regular one-on-ones, coaching sessions, and performance reviews.
- Identify skill gaps and drive training and development initiatives.
- Foster a positive, accountable, and results-oriented team culture.
- Collaborate with cross-functional teams to improve processes and customer outcomes.
Key Performance Indicators (Kpis)
- Service Level and Average Speed of Answer (ASA)
- Call quality and customer satisfaction (CSAT)
• Average Handling Time (AHT)
- Team productivity and adherence
- Conversion / resolution rates
Key Result Areas (Kras)
- Team performance and target achievement
- Employee engagement, retention, and development
- Operational efficiency and process improvement
- Quality assurance and compliance
- Customer experience and satisfaction
Requirements
- Proven experience leading and managing large, high-volume teams (inbound/contact center preferred).
- Full professional fluency in both Arabic and English (reading, writing, and speaking) is required.
- Strong leadership, coaching, and people-management skills.
- Excellent communication and interpersonal abilities.
- Data-driven mindset with the ability to analyze KPIs and drive results.
- Ability to perform under pressure and manage competing priorities.
What We Offer
- A dynamic, fast-paced, and supportive work environment.
- Opportunities for growth and career advancement.
- A chance to lead and shape a high-impact team.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential
Social Media Manager
Dubai, UAE
A Dubai-based lifestyle and hospitality brand seeks a creative Social Media Manager to lead social media strategy, create engaging content, and drive audience engagement across platforms. Ideal for candidates with 3-5+ y
Costing Engineer
Abu Dhabi Emirate, UAE
A confidential company is seeking an experienced Costing Engineer for road marking projects. The role involves preparing cost estimates, budgets, cost control, productivity analysis, and commercial reporting. Candidates
Junior Accountant
Dubai, UAE
A confidential company in Dubai seeks a Junior Accountant to support daily financial tasks, maintain records, and assist with reporting. The ideal candidate has 0-2 years of experience, strong Excel skills, and a degree
General Manager – IT (Automotive Dealerships)
Jeddah, KSA
A leading automotive dealership group is seeking a General Manager – IT to lead IT strategy, digital transformation, and technology operations. The role requires strong experience with Kerridge DMS and Infor SyteLine ERP
Transaction Monitoring Analyst
Abu Dhabi, UAE
A financial crime function seeks a Transaction Monitoring Analyst to monitor transactions, conduct KYC/EDD, and investigate suspicious activity. Requires 2+ years in AML/financial crime operations and strong analytical s
Executive Assistant
Dubai, UAE
A confidential organization seeks an Executive Assistant to support the Chairman and senior leadership. The role involves managing complex schedules, sensitive communications, VIP engagements, and coordination across mul
Training Manager
Jeddah, KSA
A leading automotive organization in Saudi Arabia seeks a Training Manager to lead learning and development initiatives. You will develop training strategies, conduct needs analysis, manage LMS, and measure effectiveness
Digital Marketing Executive
Dubai, UAE
We are seeking a proactive Digital Marketing Executive with 1-3 years of experience in performance marketing and social media management. You will plan and optimize Google Ads and Meta Ads campaigns, manage social media
Social Media Manager
Dubai, UAE
Costing Engineer
Abu Dhabi Emirate, UAE
Junior Accountant
Dubai, UAE
General Manager – IT (Automotive Dealerships)
Jeddah, KSA
Transaction Monitoring Analyst
Abu Dhabi, UAE
Executive Assistant
Dubai, UAE
Training Manager
Jeddah, KSA
Digital Marketing Executive
Dubai, UAE