Team Leader, Franchise
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Key skills for this role
About the Role
Lead the end-to-end planning, mobilisation, and delivery of the Americana Joint Venture within Franchise Operations. Drive unit openings, operational readiness, and cross-functional synergies to achieve P&L targets.
Key Skills for This Role
Responsibilities
- Define JV strategy and translate corporate and partner objectives into annual and 5 year operating plans
- Lead cross functional planning forums to synchronise inputs from development, engineering, finance, operations, supply chain, and marketing
- Establish governance rhythms including steering committees, reviews, and stage gates
- Own end to end mobilisation for unit openings, coordinating timelines and dependencies
- Standardise project controls and institute disciplined reporting to senior leadership
- Coordinate contracting frameworks with Legal and maintain approvals matrix
- Lead JV business case development including feasibility studies and CAPEX/OPEX inputs
- Define operations excellence standards and toolkits to sustain service quality post launch
- Act as primary interface with the partner, maintaining transparent communication and joint decision making
Requirements
- Bachelor's degree in business, Engineering, Supply Chain, or related field; Master's preferred
- 10 years of experience in multi site retail, QSR/franchise operations, or energy retail
- At least 5 years leading cross functional programs or partnerships
- Proven delivery of complex JV or partnership programmes including contracting and governance
- Demonstrated success in unit openings, operational readiness, and synergy realisation
- Strong financial acumen in feasibility, CAPEX/OPEX modelling, P&L accountability
- Experience operating within regulated, safety critical environments
Full Job Posting
Job Purpose
- Lead the end to end planning, mobilisation, and delivery of the Americana Joint Venture (AMR JV) within Franchise Operations.
- Serve as primary focal point between internal functions and the partner, translating JV strategy into executable roadmaps.
- Drive unit openings, operational readiness, and cross functional synergies to achieve P&L targets.
Key Accountabilities
- Define JV strategy and translate corporate and partner objectives into annual and 5 year operating plans.
- Lead cross functional planning forums to synchronise inputs from development, engineering, finance, operations, supply chain, and marketing.
- Establish governance rhythms (steering committees, reviews, stage gates) that enable timely decisions.
- Prioritise greenfield and brownfield opportunities to maximise asset utilisation and market coverage.
- Maintain an integrated synergy plan covering marketing, loyalty, fuel supply, and operations excellence.
- Own end to end mobilisation for unit openings, coordinating timelines, dependencies, and readiness criteria.
- Standardise project controls (scope, schedule, cost, risk, change) and institute disciplined reporting.
- Direct resolution across design, fit out, permits, commissioning, and handover.
- Implement stage gates and readiness checklists covering technical, operational, and commercial requirements.
- Track execution KPIs (on time opening %, readiness score, defects closure rate) and run corrective action plans.
Governance, Contracts & Approvals
- Coordinate contracting frameworks with Legal, drafting and endorsing NOCs, addenda, and approvals.
- Maintain a comprehensive approvals matrix spanning capex, layout, branding, and operations.
- Chair governance reviews to validate scope, commercial terms, and operational commitments.
- Embed regulatory and policy controls throughout all phases.
- Keep contractual obligations visible to delivery teams via registers, dashboards, and briefings.
Commercial & Financial Delivery
- Lead JV business case development, coordinating feasibility studies, CAPEX/OPEX inputs, rentals, and sensitivity analysis.
- Translate P&L targets into operational metrics (traffic, conversion, basket, NPS) and cascade performance expectations.
- Quantify synergy benefits from marketing and loyalty programs, fuel logistics, and supply chain optimisation.
- Implement cost governance and value engineering practices across design and operations.
- Prepare periodic performance reports for leadership and partner executives.
Operations Excellence & Launch Readiness
- Define operations excellence standards and toolkits to sustain service quality, safety, and customer satisfaction post launch.
- Lead readiness assessments covering staffing, training, systems, logistics, and contingency plans.
- Establish defect management and stabilisation plans for the first 90 days after opening.
- Partner with QA & Food Safety to embed compliance controls and traceability.
- Drive continuous improvement using performance analytics and customer insights.
Stakeholder & Partner Management
- Act as the primary interface with the partner (Americana). Maintain transparent communication and joint decision making.
- Facilitate forums with Development, Engineering, Finance, Operations, Supply Chain, and Marketing & Loyalty.
- Manage structured escalation paths and resolve cross functional conflicts.
- Develop and execute stakeholder communication plans.
- Represent the JV in internal/external reviews and site visits.
Qualifications, Experience, Knowledge & Skills
- Bachelor's degree in business, Engineering, Supply Chain, or a related field; Master's degree is an advantage.
- 10 years of experience in multi site retail, QSR/franchise operations, or energy retail; at least 5 years leading cross functional programs or partnerships.
- Proven delivery of complex JV or partnership programmes including contracting, governance, and multi function approvals.
- Demonstrated success in unit openings, operational readiness, and synergy realisation (marketing, loyalty, fuel supply).
- Strong financial acumen in feasibility, CAPEX/OPEX modelling, P&L accountability, and performance analytics.
- Experience operating within regulated, safety critical environments and adhering to corporate policies and audit standards.
Supervision
- Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
- Train and develop the assigned staff on relevant skills.
Budgets
- Provide input for preparation of the Section / Department budgets.
- Investigate and highlight any significant variances to support effective performance and cost control.
Health, Safety, Environment (HSE) and Sustainability
- Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines.
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