Team Lead - Tele Sales and Customer Support Executive - Tamil
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Key skills for this role
About the Role
Black Tulip Flowers seeks a Team Lead for Tele Sales and Customer Support to manage a team of 10+ and handle key accounts. The role involves client management, customer relationship, and retention.
Key Skills for This Role
Responsibilities
- Ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and outbound calls in a professional manner
- Provide end to end support to customers (walk ins and phone calls), ensure availability of committed products, and ensure on time delivery
- Solve customers’ issues related to orders, pick up, delivery, and quality
- Answer incoming or outgoing calls and provide chat support
- Respond professionally to caller inquiries about product availability, order status, and delivery status
- Take product reservations in advance and arrange for scheduled delivery
- Ensure timely delivery of products as agreed with customers; inform customers in advance of any delay
- If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors
- Build constructive dialogues with customers and propose alternate product choices in the event of non availability of requested products
- Follow up with customers regarding order pickup from the head office location
- Maintain the accuracy of all data and verify the same for all customer services
- Perform other duties as and when needed
Requirements
- Good experience handling large numbers of key accounts
- Experience in handling a Tele Sales and Customer Support team size of 10 or more
- Team Lead: 3 years (Required)
- Tamil (Required)
- UAE Driving License (Required)
Full Job Posting
Job Purpose
- Client Management – To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.
- Customer Relationship – To provide end to end support to customers (walk ins and phone calls), ensure the availability of committed products, and ensure on time delivery.
- Customer Retention – Solve customers’ issues related to orders, pick up, delivery, and quality.
Primary duties and responsibilities
- Answer incoming or outgoing calls and provide chat support.
- Respond professionally to caller inquiries about product availability, order status, and delivery status.
- Take product reservations in advance and arrange for scheduled delivery.
- Before committing to or delivering products to customers, ensure that they are of the highest quality.
- Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.
- If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.
- Build constructive dialogues with customers and propose alternate product choices in the event of the non availability of requested products.
- Follow up with customers regarding order pickup from the head office location.
- Maintain the accuracy of all data and verify the same for all customer services.
- Perform other duties as and when needed.
Salary and Benefits
- Pay: AED5,000.00 AED6,000.00 per month
- Free shared bachelor accommodation and transportation provided
Requirements
- Good experience handling large numbers of key accounts.
- Experience in handling a Tele Sales and Customer support team size of 10 or more.
- Team Lead: 3 years (Required)
- Tamil (Required)
- UAE Driving License (Required)
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