Team Lead - Tele Sales and Customer Support Executive - Tamil

Overview

Job Purpose

• **Client Management –** To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.
• **Customer Relationship** – To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.
• **Customer Retention** – Solve customers’ issues related to orders, pick-up, delivery, and quality.
• Primary duties and responsibilities:
• The ideal candidate is an energetic with good communication skills who can take inbound and make outbound calls in a diligent manner.
• One who manage, escalate and transfer inquiries and build a never-ending relationship with our customers.
• Answer "incoming or outgoing calls and provide chat support."
• Respond professionally to caller inquiries about product availability, order status, and delivery status.
• Take product reservations in advance and arrange for scheduled delivery.
• Before committing to or delivering products to customers, ensure that they are of the highest quality.
• Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.
• If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.
• Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
• Follow up with customers regarding order pickup from the head office location.
• Maintain the accuracy of all data and verify the same for all customer services.
• Perform other duties as and when needed.

Job Types: Full-time, Permanent

Application Question(S)

• Do you have experience in handling a team size of 10 or more tele sales and customer support executives?

Experience

• Team Lead: 5 years (Required)

Language

• Tamil (Required)