Team Lead-Food & Bev Svcs
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Team Lead for Food & Beverage Services in Doha, Qatar. The role involves supervising staff to ensure optimal guest service, completing opening/closing duties, maintaining cleanliness, and assisting management with hiring and training.
Key Skills for This Role
Responsibilities
- Ensure staff works as a team to provide optimum service and meet guest needs
- Complete opening and closing duties including setting up supplies, cleaning equipment, and locking doors
- Maintain cleanliness of work areas throughout the day
- Monitor dining rooms for seating availability, service, safety, and guest well being
- Complete work orders for maintenance repairs and submit to appropriate department
- Report employee, guest, and vendor incidents and accidents to management and Loss Prevention
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
- Follow all company and safety/security policies and procedures
- Welcome and acknowledge guests according to company standards
- Develop and maintain positive working relationships with others
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 50 pounds
Full Job Posting
Position Summary
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
- Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Maintain cleanliness of work areas throughout the day, practicing clean as you go procedures.
- Monitor dining rooms for seating availability, service, safety, and well being of guests.
- Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Communicate information to manager/supervisor by documenting pertinent information in appropriate department.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand eye coordination.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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