Guest Experience Expert - GRA
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Guest Experience Expert to deliver bespoke service and create memorable guest experiences. The role involves processing operational needs, addressing guest requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Process guest check in and check out smoothly
- Address guest requests and operational needs
- Complete reports and share local area highlights
- Maintain confidentiality and protect company assets
- Ensure professional appearance and communication
Requirements
- High school diploma or G.E.D. equivalent
- 2 years related work experience in luxury hotels
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Guest Experience Experts take initiative to deliver a wide range of services guiding guests through their stay.
- They are empowered to move about their space and do what needs to be done.
Responsibilities
- Process operational needs, address guest requests, complete reports, share local highlights.
- Ensure transactions feel like part of the experience.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- 2 years related work experience in luxury hotels.
- No license or certification required.
Company Commitment
- Marriott International is an equal opportunity employer.
- Commitment to non discrimination on any protected basis.
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