Team Lead-Food & Bev Svcs
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Key skills for this role
About the Role
St. Regis Hotels & Resorts in Doha is hiring a Team Lead for Food & Beverage Services to ensure staff teamwork and guest satisfaction. The role requires at least 1 year of related experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met
- Complete opening and closing duties, including setting up supplies and cleaning equipment
- Monitor dining rooms for seating availability, service, safety, and well being of guests
- Assist management in hiring, training, scheduling, evaluating, and coaching employees
- Report incidents and accidents to management and Loss Prevention
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 50 pounds
Full Job Posting
Position Summary
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
- Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Maintain cleanliness of work areas throughout the day, practicing clean as you go procedures.
- Monitor dining rooms for seating availability, service, safety, and well being of guests.
- Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Communicate information to manager/supervisor by documenting pertinent information in appropriate department.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
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