Taxi Services & Direct Response Performance Assistant Manager
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Key skills for this role
About the Role
Jeddah Transport Company seeks an Assistant Manager to oversee contracted taxi and demand-responsive transport services. The role focuses on fleet readiness, vehicle compliance, and service coverage to ensure safe and equitable mobility.
Key Skills for This Role
Responsibilities
- Monitor vehicle availability and readiness across contracted operators
- Track operator adherence to maintenance schedules and safety standards
- Analyze fleet utilization data to optimize vehicle allocation
- Support contract reviews and performance enforcement
- Coordinate contingency responses to vehicle shortfalls or demand surges
- Prepare fleet performance reports for management
Requirements
- Experience in fleet operations or transport management
- Knowledge of contract governance and compliance
- Analytical skills for fleet utilization data
- Ability to coordinate contingency responses
Full Job Posting
Job Purpose
- Support operational oversight of contracted taxi and demand responsive transport services, focusing on fleet readiness, vehicle compliance, and service coverage standards to deliver safe and equitable mobility for Jeddah passengers.
Duties & Responsibilities
- Monitor vehicle availability and readiness across contracted taxi and DR operators, ensuring fleets are deployed to meet service coverage requirements and contractual standards
- Track operator adherence to vehicle maintenance schedules, safety inspection requirements, and roadworthiness standards, escalating non compliance to management
- Analyze fleet utilization data to identify inefficiencies, reduce service downtime, and optimize vehicle allocation across the taxi and DR network
- Support the governance of contract clauses relating to vehicle standards and fleet compliance, contributing to contract reviews and performance enforcement processes
- Coordinate contingency responses to vehicle shortfalls, breakdowns, or unexpected demand surges to ensure continuity of taxi and DR service coverage
- Liaise with operators on operational coordination, minimizing passenger wait times and ensuring consistent service availability across coverage zones
- Collaborate with technology and contract management teams to integrate fleet monitoring systems that enhance real time visibility of vehicle deployment and operator compliance
- Support the tracking of budget allocations related to fleet operations, flagging variances and contributing to cost efficiency reviews
- Prepare fleet performance reports for management, highlighting trends, compliance gaps, and operational improvement opportunities across contracted taxi and DR operators
- Assist in embedding sustainability policies into vehicle contract requirements, including emissions standards and vehicle lifecycle limits where applicable
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