Systems Upgrade Specialist (Linux)

Key Responsibilities

• Ensure Call Handling customers remain on current software release levels by planning and executing remote upgrades across supported platforms.
• Work directly with customers to schedule, coordinate, and execute software upgrades, including maintenance windows and change communications.
• Collaborate with Research & Development and Engineering teams to develop, refine, and execute upgrade processes for all supported Call Handling products.
• Develop, design, evaluate, and modify systems in accordance with customer requirements and applicable regulatory standards.
• Support overall system architecture and ensure platform integrity, stability, and performance.
• Configure and validate software to ensure compatibility across diverse customer configurations and environments.
• Identify, document, and report process and product issues discovered in the field and assist other support levels with investigations and resolutions.
• Manage critical customer issues during upgrades, providing clear and timely communication to customers and internal stakeholders.
• Represent Anovia during customer engagements — including conference calls with stakeholders ranging from dispatchers and law enforcement personnel to Chief Technology Officers — with professionalism and technical authority.
• Thoroughly document technical issues, resolutions, and escalation details for both internal and external audiences.
• Create, review, and maintain technical documentation including whitepapers, Methods of Procedures (MOPs), and technical alerts and bulletins.
• Work effectively with internal teams, vendors, and customers at all levels.