breezy
Customer Care Consultant
Anovia
Remote, CAN
Contract, Temporary
Entry · 1+ years experience
Remote
CAD 35000-40000 yearly / year
Discovered 2 weeks ago
SalesforceSAPOracleCRM
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Role Overview
Anovia is seeking a Customer Care Consultant to join our team supporting Video Security and Access Control customers. In this entry-level, fully remote role, you will handle inbound customer inquiries, process orders, and manage warranty and return authorization (RMA) requests by phone and email. You will document and track every interaction in the customer relations management (CRM) system and coordinate with internal colleagues to resolve order discrepancies and escalate complex issues.
The ideal candidate brings experience in customer service, call centre, technical support, or order management and is comfortable working independently in a remote, fast-paced environment. Strong written and verbal English communication skills, empathy, and sound problem-solving ability are essential, along with a genuine commitment to accuracy and customer satisfaction.
Key Skills for This Role
SalesforceSAPOracleCRM
Full Job Posting
Overview
Anovia is seeking a Customer Care Consultant to join our team supporting Video Security and Access Control customers. In this entry-level, fully remote role, you will handle inbound customer inquiries, process orders, and manage warranty and return authorization (RMA) requests by phone and email. You will document and track every interaction in the customer relations management (CRM) system and coordinate with internal colleagues to resolve order discrepancies and escalate complex issues.
The ideal candidate brings experience in customer service, call centre, technical support, or order management and is comfortable working independently in a remote, fast-paced environment. Strong written and verbal English communication skills, empathy, and sound problem-solving ability are essential, along with a genuine commitment to accuracy and customer satisfaction.
Responsibilities
- Resolve customer inquiries, complaints, and basic technical or account issues by phone, email, and chat with professionalism and empathy.
- Process order entries, changes, status updates, and RMA or warranty requests using a first-in, first-out workflow.
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