breezy
Helpdesk Engineer
Anovia
Remote, IND
Full-time
Entry · 1+ years experience
Remote
INR 300000-500000 yearly / year
Discovered Today
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Key Skills for This Role
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Qualifications
- 1+ years of IT, Help Desk, Service Desk, or Technical Support experience, or a recent graduate from an IT/technical program.
- Basic understanding of Windows operating systems.
- Basic understanding of networking concepts, including LAN/WAN, Wi-Fi, DNS, DHCP, and TCP/IP.
- Basic understanding of Active Directory and user administration.
- Strong written and verbal communication skills.
- Strong customer-service and interpersonal skills.
- Good analytical and problem-solving abilities.
- Ability to manage multiple tasks, priorities, and support interactions simultaneously.
- Ability to work independently and understand when to escalate issues.
- Strong attention to detail and commitment to accurate documentation.
- Willingness and ability to quickly learn new technologies, applications, systems, tools, and processes.
- Ability to work effectively in a team and process-driven environment.
- Willingness to work flexible schedules, including night and weekend shifts.
- Comfortable supporting users through phone, email, and chat.
- Comfortable working with company-provided equipment and following equipment handling, security, and operational requirements.
- Candidates located in or around Bengaluru are preferred due to equipment logistics.
Preferred Qualifications
- Exposure to Linux operating systems and basic command-line concepts.
- Experience with ServiceNow, Salesforce, ServiceMax, or similar ITSM/ticketing platforms.
- Exposure to cloud environments such as AWS.
- Experience supporting remote users or remote-access technologies.
- Familiarity with Citrix Workspace or similar virtual/remote desktop technologies.
- Experience working with ISP or technology vendor support teams.
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