Systems Administration Assistant
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Key skills for this role
Role Overview
The Systems Administration Assistant supports the daily administration, maintenance, monitoring, and documentation of IT systems and infrastructure.
The role is intended for an IT professional developing hands-on systems administration experience alongside technology and infrastructure teams.
Key Skills for This Role
Full Job Posting
Role Overview
The Systems Administration Assistant supports the daily administration, maintenance, monitoring, and documentation of IT systems and infrastructure.
The role is intended for an IT professional developing hands-on systems administration experience alongside technology and infrastructure teams.
Work Arrangement
- The role is fully remote within the United Arab Emirates.
- The stated employment type is full-time.
- The stated experience range is entry-level to mid-level.
Systems Administration
- Assist with server, system, and IT infrastructure administration across Windows and Linux environments.
- Support user account creation, modification, deactivation, password resets, access requests, and permission management.
- Support Active Directory, Microsoft Entra ID, and Microsoft 365 administration.
- Monitor system performance, availability, alerts, backups, and system logs.
- Assist with software installation, configuration, updates, patching, maintenance, and upgrades.
Support and Documentation
- Troubleshoot operating-system, application, network, and connectivity issues.
- Maintain IT asset and system inventory records and update technical documentation and configuration records.
- Provision hardware and software for new employees and support onboarding and offboarding.
- Create and update service tickets and maintain accurate resolution notes.
- Escalate complex technical issues to senior system administrators or relevant teams.
Security and Operations
- Follow IT security, backup, access-control, and change-management procedures.
- Support virtualization and cloud infrastructure administration when required.
- Coordinate with vendors and service providers for technical assistance.
- Assist with internal IT audits and compliance documentation.
- Contribute to process improvements and automation initiatives.
Required Qualifications
- Diploma, degree, or relevant training in information technology, computer science, or a related field.
- Basic understanding of Windows and/or Linux operating systems.
- Basic understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.
- Strong troubleshooting, analytical, documentation, organizational, and time-management skills.
- Good understanding of IT security and access-control principles.
- Strong written and verbal communication skills in English.
- Ability to work independently with a reliable internet connection and suitable remote-working setup.
Preferred Experience
- Previous experience in IT support, systems administration, help desk, or a similar role is advantageous.
- Familiarity with Active Directory or Microsoft Entra ID is advantageous.
- Familiarity with Microsoft 365 administration is beneficial.
- Basic knowledge of virtualization, cloud services, or backup systems is advantageous.
- Relevant CompTIA, Microsoft, or similar IT certifications are advantageous.
Development Opportunities
- The organization offers technical training, professional development, and career progression opportunities.
- The role provides exposure to modern IT infrastructure, cloud technologies, systems administration, cybersecurity practices, and IT operations projects.
- The organization describes its working environment as collaborative and supportive.
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