Policy Administration Manager
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Key skills for this role
Role Overview
Policy Administration Manager role supporting accurate, efficient, and compliant policy administration across complex operational environments.
The role leads policy administration operations, documentation, transaction processing, data quality, workflow management, customer service support, and continuous improvement.
Key Skills for This Role
Full Job Posting
Role overview
Policy Administration Manager role supporting accurate, efficient, and compliant policy administration across complex operational environments.
The role leads policy administration operations, documentation, transaction processing, data quality, workflow management, customer service support, and continuous improvement.
Work arrangement
- The description states that the role is fully remote in the United Arab Emirates.
- The description identifies the employment type as full-time.
Core responsibilities
- Manage policy administration from issuance through amendments, renewals, cancellations, reinstatements, transfers, and closure.
- Oversee policy records, documentation, certificates, schedules, notices, correspondence, billing coordination, and reconciliations.
- Coordinate with underwriting, claims, finance, compliance, legal, customer service, technology, brokers, and service providers.
- Monitor queues, workloads, backlogs, service levels, data quality, exceptions, and processing timelines.
- Manage systems, workflows, permissions, automation, migrations, testing, and process improvements.
- Support audits, investigate errors and complaints, lead corrective actions, and maintain control documentation.
- Recruit, train, coach, and develop staff while managing budgets, resources, risks, and business continuity.
Ideal candidate
- Experience in policy administration, insurance operations, financial services operations, contract administration, customer operations, or regulated transaction processing.
- Strong knowledge of policy transactions, operational controls, data quality, reconciliation, record management, and regulatory requirements.
- Experience working with cross-functional underwriting, claims, finance, compliance, legal, and customer service teams.
- Experience managing service levels, KPIs, backlogs, vendors, brokers, or external administrators.
- Strong project-management, process-improvement, analytical, problem-solving, leadership, and communication skills.
- Excellent written and verbal communication skills in English.
Preferred experience
- Experience with workflow automation, digital transformation, or process optimization is highly desirable.
- Experience working with international and distributed teams is highly desirable.
Performance measures
Performance measures include transaction accuracy, issuance and endorsement turnaround, renewal completion, documentation accuracy, backlog, SLA compliance, data quality, exception resolution, and complaint rates.
Additional measures include reconciliation accuracy, system availability, automation rate, vendor performance, audit findings, control effectiveness, productivity, costs, continuity readiness, and stakeholder satisfaction.
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