System Operations Manager

Role Overview

Responsibilities

• Oversee system operations, mentor junior staff, and manage large-scale projects.
• Maintain the System Operations Plan and coordinate between operational teams.
• Lead operational reviews, assessments, and readiness activities for new system deployments.
• Analyze performance metrics, recommend improvements, and manage operational risks.
• Establish incident management, problem management, and capacity planning processes.
• Manage budgets, establish service level agreements, and represent operations in leadership forums.
• Ensure integration of operational components and compliance with security and regulatory requirements.

Requirements

• Secret security clearance is required.
• A bachelor's degree is required for the listed junior, journeyman, and senior levels.
• Junior candidates require 0 to 3 years of experience; journeyman candidates require 4 to 7 years; senior candidates require 8 or more years.
• CND, GFACT, GSEC, or Security+ applies to junior or journeyman roles.
• SecurityX, CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP applies to senior roles.
• Professional English proficiency, Microsoft Office proficiency, communication skills, and a self-starter mindset are required.

Work Environment

• The position is on-site in a business-office environment with computers, phones, and printers, with occasional loud noise possible.
• The role requires sitting, standing, talking, hearing, and using a computer terminal for extended periods.
• Reasonable accommodations may be provided for essential job functions.

Travel

• Occasional travel of up to 10% is expected.

Benefits

• Benefits may include health care, retirement matching, life insurance, paid time off, disability coverage, training and development, and an employee assistance program.
• Eligibility requirements apply.

Compensation

• Salary estimates range from $97,000 to $181,000; the source does not specify a compensation cadence.