System Analyst
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Key skills for this role
About the Role
Air Canada Vacations is seeking a System Analyst to support core business systems, primarily travel reservations platforms. The role involves Level-2 application support, analysis, testing, and vendor collaboration.
Key Skills for This Role
Responsibilities
- Provide Level 2 functional and application support for core reservations systems and enterprise applications
- Analyze, triage and resolve incidents, defects and service requests
- Act as escalation point for complex system issues
- Maintain operational checklists, monitoring activities and system health validations
- Perform root cause analysis on system defects and functional issues
- Document functional requirements, system behaviour, workflows and interfaces
- Act as primary IT liaison with external technology partners
- Lead and execute functional, integration, regression and UAT testing
- Develop and maintain test plans, test cases, scripts and test data
- Develop and maintain system documentation, procedures and user guides
Requirements
- College diploma or university degree in Computer Science, Information Systems or a related discipline
- Minimum 2+ years of experience as a System Analyst, Application Support Analyst or similar role
- Experience supporting enterprise applications or mission critical business systems
- Strong understanding of system support, incident management, testing and QA processes
- Experience using JIRA and Confluence (or similar tools)
- Fully bilingual (English and French, written and spoken)
Full Job Posting
Who We Are
- Air Canada Vacations offers vacation packages, tours, cruises and more. The System Analyst plays a critical role in supporting core business systems, with a primary focus on travel reservations platforms.
What You'll Be Doing
- Provide Level 2 functional and application support for core reservations systems and enterprise applications.
- Analyze, triage and resolve incidents, defects and service requests.
- Act as escalation point for complex system issues.
- Maintain operational checklists, monitoring activities and system health validations.
- Create, maintain and analyze trouble reports, defect logs and error tracking.
- Work closely with business users to understand needs and system behaviour.
- Perform root cause analysis on system defects and functional issues.
- Document functional requirements, system behaviour, workflows and interfaces.
- Evaluate solution options and recommend preferred approach.
- Act as primary IT liaison with external technology partners.
- Coordinate defect analysis, enhancements, releases and incident resolution with vendors.
- Validate vendor fixes and enhancements through structured testing.
What You Bring To The Team
- College diploma or university degree in Computer Science, Information Systems or a related discipline.
- Minimum 2+ years of experience as a System Analyst, Application Support Analyst or similar role.
- Experience supporting enterprise applications or mission critical business systems.
- Strong understanding of system support, incident management, testing and QA processes.
- Demonstrated ability to work directly with business users and technical teams.
- Experience using JIRA and Confluence (or similar tools).
- Strong analytical, problem solving and communication skills.
- Ability to work in a fast paced, production critical environment.
- Fully bilingual (English and French, written and spoken).
WHY WORK WITH US?
- Generous employee travel program after 6 months of service.
- Hybrid work model: 4 days in office, 1 day from home.
- Health and dental benefit plans.
- Training and development tools.
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