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Business Analyst

Air Canada Vacations
Montreal, CAN
Full Time
Mid
Hybrid
2 days ago
Business AnalysisRequirements ElicitationDocumentationTestingChange ManagementStakeholder Management
Free

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Business AnalysisRequirements ElicitationDocumentation
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Who We Are

  • Air Canada Vacations offers vacation packages, tours, cruises and more. The Business Analyst plays a critical role by acting as the primary bridge between business stakeholders, operations, IT delivery teams, and external partners.

What You'll Be Doing

  • Lead structured requirements elicitation using interviews, workshops, process walkthroughs, and data analysis.
  • Document business, functional, non functional, and regulatory requirements using standardized tools and templates.
  • Ensure end to end traceability of requirements from intake through deployment.
  • Identify dependencies, constraints, risks, and assumptions early.
  • Support the development of business cases, problem statements, and solution options.
  • Serve as a key liaison between business sponsors, operational teams, and technical delivery partners.
  • Support backlog refinement, use case definition, acceptance criteria, and sprint where applicable.
  • Participate in system, integration, and user acceptance testing (UAT).
  • Ensure delivered solutions align with approved requirements and business objectives.
  • Collaborate with business stakeholders to support organizational change.
  • Contribute to change impact assessments, training materials, communications, and operational readiness activities.
  • Serve as a key liaison between ACV business units, IT teams, and third party vendors.

What You Bring To The Team

  • Bachelor's degree in Business Administration, Information Technology, Management, or a related discipline.
  • Minimum 3 years of experience as a Business Analyst or in a similar role within IT or operations.
  • Proven experience gathering and documenting requirements for complex, cross functional initiatives.
  • Experience collaborating with technical teams and external vendors to deliver business solutions.
  • Strong understanding of business analysis methodologies, tools, and best practices.
  • Fully bilingual (English and French, written and spoken).

WHY WORK WITH US?

  • Generous employee travel program after 6 months of service.
  • Hybrid work model: 4 days in office, 1 day from home.
  • Health and dental benefit plans.
  • Training and development tools.

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