SVP Technology
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Key skills for this role
About the Role
Kempinski Hotels seeks an SVP Technology to shape and deliver a world-class technology ecosystem for ultra-luxury guest experience. This executive role drives modernization, digital transformation, and global technology strategy across the group's portfolio.
Key Skills for This Role
Responsibilities
- Elevate the end to end digital guest journey across properties
- Ensure seamless integration between PMS, CRM, Revenue, POS, and guest facing platforms
- Enable data driven personalization and service excellence aligned with luxury brand standards
- Support innovation in guest engagement, mobile services, and experiential technologies
- Define and execute a forward looking technology roadmap aligned with brand and ownership expectations
- Align corporate and property technology standards globally
- Lead investment governance and value realization across all initiatives
- Modernize infrastructure across corporate & hotel environments (cloud first, resilient architecture)
- Oversee core enterprise and hospitality systems
- Standardize and simplify the global application landscape while preserving property level flexibility
- Establish enterprise wide governance and advanced analytical capabilities
- Leverage predictive analytics and AI to optimize revenue, operations and guest satisfaction
Requirements
- 10+ years executive level technology leader with experience in luxury hospitality or premium multi site environments
- Proven transformation leader capable of modernizing legacy systems and organizations
- Strong understanding of guest centric digital ecosystems
- Ability to balance global standardization with property level agility
- High executive presence with Board level communication capability
- Experience leading diverse, international teams through complex change
Full Job Posting
Description
- At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world.
- The SVP Technology is responsible for shaping and delivering a world class technology ecosystem that enhances ultra luxury guest experience, operational excellence, and brand differentiation across the Group’s global portfolio.
- As a key member of the extended Executive leadership team, the role drives the modernization and transformation of the Technology function, positioning it as a strategic enabler of performance, personalization, and scalable growth.
Key Responsibilities
- Elevate the end to end digital guest journey across properties.
- Ensure seamless integration between PMS, CRM, Revenue, POS, and guest facing platforms.
- Enable data driven personalization and service excellence aligned with luxury brand standards.
- Support innovation in guest engagement, mobile services, and experiential technologies.
- Define and execute a forward looking technology roadmap aligned with brand and ownership expectations.
- Align corporate and property technology standards globally.
- Lead investment governance and value realization across all initiatives.
- Modernize infrastructure across corporate & hotel environments (cloud first, resilient architecture).
- Oversee core enterprise and hospitality systems.
- Standardize and simplify the global application landscape while preserving property level flexibility.
- Establish enterprise wide governance and advanced analytical capabilities.
- Leverage predictive analytics and AI to optimize revenue, operations and guest satisfaction.
Skills, Knowledge and Expertise
- 10 + years executive level technology leader with experience in luxury hospitality or premium multi site environments.
- Proven transformation leader capable of modernizing legacy systems and organizations.
- Strong understanding of guest centric digital ecosystems.
- Ability to balance global standardization with property level agility.
- High executive presence with Board level communication capability.
- Experience leading diverse, international teams through complex change.
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