Sustaining Operations Engineer

Job Description

Location

• This is a globally remote role.
• This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills.
• Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand.
• Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.
• You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.
• What your day will look like
• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
• Maintain a close working relationship with Canonicals field, support and product engineering teams
• Participate in upstream communities
• Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against priorities
• Participate in team activities to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Participate in a regular weekend working rotation
• Provide subject matter expertise as the final point of escalation on operational issues
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
• What we are looking for in you
• Professional experience troubleshooting advanced Linux issues
• Background in Computer Science, STEM or similar
• Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
• Strong debugging experience with Python, Go, C or C++ on Linux
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools
• Familiarity with git source code repositories and branches
• An exceptional academic track record from both high school and preferably university
• Willingness to travel up to 4 times a year for internal events

Additional Skills That You Might Also Bring

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems
• What we offer you
• We consider geographical location, experience, and performance in shaping compensation worldwide.
• We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus.
• We provide all team members with additional benefits, which reflect our values and ideals.
• We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person - weve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave

• Employee Assistance Programme

• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

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