Supportive Housing Worker

As an Enhanced Supportive Housing Worker, you will play a vital role in creating a safe, stable, and supportive home environment for individuals who have experienced homelessness, mental health challenges, substance use concerns, and other barriers to housing stability. Working from a harm reduction, person-centred, and trauma-informed approach, you will build meaningful relationships with residents, support their housing goals, and help them connect with community resources that promote wellness, independence, and inclusion. Every day presents an opportunity to make a tangible difference in the lives of people as they work toward greater stability and self-defined success.

Experience supporting individuals experiencing homelessness, mental health challenges, substance use concerns, or other complex social barriers.

Knowledge of trauma-informed care, harm reduction principles, Housing First philosophy, and person-centred support practices.

Strong communication and relationship-building skills that allow you to engage respectfully with diverse populations.

The ability to de-escalate crisis situations and respond calmly, professionally, and effectively under pressure.

Experience collaborating with community partners, healthcare providers, emergency services, and social service agencies.

Sound judgment, strong documentation skills, and the ability to maintain appropriate professional boundaries.

A genuine commitment to dignity, inclusion, equity, and supporting individuals in achieving their personal goals.

Support residents through periods of crisis, instability, or significant life transitions.

Respond appropriately to emergencies, critical incidents, and resident concerns while following agency policies and procedures.

Facilitate conflict resolution, housing stability plans, life skills development, and community integration activities.

Maintain accurate case notes, incident reports, and resident documentation.

Work collaboratively within a multidisciplinary team while also demonstrating initiative and independence.

Adapt to evolving resident needs and contribute to a positive, respectful, and welcoming residential community.

Being committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches.

Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.

Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.

Working in a way that helps employees and clients live their strengths and reach their potential.

Leading with compassion and care for others and help JHS build a culture of listening mutual support, and meaningful connections.

In building meaningful connections across our programs, partners, and neighborhoods foster inclusion and empowerment.

In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.

That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, and other supports.

In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.

In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

If you believe a job posting on our site may be fraudulent or misleading, please report it immediately by:

· Selecting the Report Job Posting link on this posting (hyperlinked to hr@jhsottawa.ca)

· Contacting us directly at hr@jhsottawa.ca

Reports may be submitted confidentially. All reports are reviewed by our designated team.