Caseworker

The Caseworker will report to the Coordinator, or their designate, who in turn will report to their Department Director. The Caseworker, under the management of the Residential Coordinator / Program Manager, will perform various tasks related to case planning, service coordination, counselling, and crisis intervention, and undertake the objectives of Red Maple. Additionally, the Caseworker will provide direct support to individuals with their daily needs, fostering independence and self-sufficiency. Additionally, they will be instrumental in guiding individuals with developmental disabilities and mental health challenges through their transition from correctional facilities back to the community.

One (1) to Two (2) years of experience in a leadership and/or management role in social service and community reintegration (or equivalent)

Six (6) months to One (1) year of experience working with individuals with dual diagnosis navigating the justice system

Familiarity with specialized approaches for supporting clients with complex needs, such as developmental disabilities, mental health, addictions, homelessness and trauma.

Current or recent Non-Violent Crisis Intervention & Physical Intervention Skills (NVCI, CPI, UMAB, PBAM, TCI, Safe Management, etc.). Other certifications and trainings may be considered an additional asset

Ability to coordinate all on-site program related functions through a gender- and trauma-responsive framework

Excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members

A willingness to work in collaboration with a wide variety of community partners, agencies and emergency services

Additional Requirements:

Clear Criminal Record Check and Vulnerable Sector Check (within the last 6 months)

Current First Aid/CPR/AED (Level C)

Education: University Degree or College Diploma in a social services program (psychology, criminology, social work, social service worker, community justice worker, developmental service worker). Advanced degrees or certifications are an asset

Be on-call for program serious incident occurrences

Work flexible hours that may include days, evenings and weekends

Have ownership of a vehicle and/or ability to be extremely mobile to accommodate meetings in the community and internally at JHS sites

Ability to travel throughout the province as required

Exercise extreme flexibility to accommodate fluctuating and varied program needs

Direct supports:

Support individuals with completing activities of daily living (ADLs/IADLs), including direct support, education, and development of life skills, and coaching

Administer medications with precision and adherence to established protocols and guidelines

De-escalate crisis situations with a calm and effective approach, maintain respect and dignity for the individual and ensure the safety and wellbeing of all involved

Implement individual support protocols identified in Individual Support Plans (ISPs) and Behavioural Support Plans (BSPs) with strict adherence and precision

Act as a positive role model for clients, providing impactful life skills training and behaviour management

Prepare accommodation spaces/units for new arrivals and participate in the orientation to the program with the individual as directed/required

Engage individuals with prosocial activities and resources in the community that align with their interests and goals

Provide community accompaniment and supervision to individuals with imposed release conditions and/or high support needs

Utilize community resources to support individuals with their goals and interests

Familiarize individuals with community resources and amenities

Liaise with external service providers and connect individuals with

Administrative Duties:

Complete shift/daily log notes, daily checklists promptly, ensuring accuracy and up-to-date records

Adhere to quality assurance measures (QAM), ensuring accuracy and compliance with established standards and related administrated tasks

Respond to inquiries via phone or e-mail, provide appropriate information and communicate effectively with all team members and management

Complete behavioural data collection and incident tracking

Complete Serious Occurrence Reports (SORs)

Complete inventory and packing of individual belongings when required to do so

Attend and participate in team meetings and trainings as directed

Building Safety, Maintenance and Cleanliness:

Complete routine household chores and minor repairs to maintain a well-kept and functional living environment and workplace

Monitor the building and premises to promptly identify any safety concerns or issues

Participate in and execute emergency procedures effectively

Ensure cleanliness of the building and property to maintain a healthy and hygienic environment

Ensure compliance with all Quality Assurance Measures (QAM) related to building cleanliness, safety and maintenance

You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches.

Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.

Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.

You work in a way that helps employees and clients live their strengths and reach their potential

Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment.

In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.

That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.

In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.

In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

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