Rooming House Case Manager

Working under the direction of the Housing and Reintegration Coordinator, you will support individuals living in rooming houses who are experiencing housing instability or are at risk of homelessness.

Using a coordinated case management process and a Housing First approach, you will help clients access services, address barriers and maintain stable housing.

You will join an established Housing and Reintegration team that values collaboration, shared problem-solving and mutual support.

While another Rooming House Case Manager provides specialized support to seniors, this position will work with rooming house residents across a broad range of ages and needs.

Referrals may come from community partners, shelters, hospitals and other service providers throughout Ottawa.

As the successful candidate, you have:

• Postsecondary education in social work, social services or a related field, or an equivalent combination of education and relevant experience

• A minimum of two years of experience supporting individuals with complex needs, including people experiencing homelessness, mental health challenges and/or substance use concerns

• Knowledge of Housing First, harm reduction, trauma-responsive and client-centred approaches

• Knowledge of the Residential Tenancies Act, 2006 and the rights and responsibilities of tenants and landlords

• Familiarity with HIFIS, SPDAT or other housing assessment and case management tools

• An understanding of Ottawa’s housing and homelessness service system, including housing placement resources and processes for individuals who face significant barriers to obtaining and maintaining housing

• Demonstrated ability to build respectful, professional relationships with clients, landlords, community agencies and other service providers

• Strong communication, negotiation and advocacy skills

• Excellent interpersonal skills and the ability to work both independently and collaboratively

• Sound judgment and the ability to respond calmly and effectively to challenging or urgent situations

• Strong organizational, documentation and time-management skills

• The ability to prepare clear case notes, reports and professional correspondence

• Proficiency with Microsoft Office, including Word, Outlook and Excel, as well as experience working with electronic databases

• A valid Ontario Class G driver’s licence and access to an insured personal vehicle for regular travel throughout the City of Ottawa