Support Officer – Mechatronics Engineering - UAEN

Support Officer – Mechatronics Engineering

Key Responsibilities

• Provide first-level technical support for mechatronic systems, including mechanical, electrical, pneumatic, hydraulic, and automated components.
• Assist in inspection, testing, and preventive maintenance of automated equipment, control panels, motors, sensors, actuators, conveyors, and robotics systems.
• Support troubleshooting of electromechanical faults and coordinate corrective actions under the supervision of senior engineers.
• Monitor system performance (mechanical and automated systems) and report abnormalities, breakdowns, or safety concerns.
• Assist in installation, commissioning, calibration, and basic programming/configuration of PLC-controlled and automated systems.
• Maintain accurate records of maintenance activities, equipment logs, test results, and technical documentation.
• Support compliance with safety standards, automation regulations, and company engineering policies.
• Coordinate with contractors, vendors, and service providers for maintenance, system upgrades, and repair works when required.
• Support continuous improvement initiatives related to automation efficiency, system optimization, and predictive maintenance.
• Assist in preparing technical reports, work permits, and documentation as assigned by the Direct Manager.
• Ensure adherence to Health, Safety & Environment (HSE) policies at all times.

Education

Experience

Nationality

Skills & Competencies

• Basic understanding of mechatronic systems (mechanical, electrical, and control systems)
• Ability to read and interpret mechanical drawings, electrical schematics, and basic PLC diagrams
• Strong troubleshooting and analytical skills
• High attention to detail and safety awareness
• Basic knowledge of testing tools and diagnostic instruments
• Familiarity with automation systems and control technologies
• Proficiency in Microsoft Office for reporting and documentation
• Good communication and teamwork skills
• Ability to prioritize tasks and meet deadlines
• High ethical standards and confidentiality awareness
• Willingness to learn and develop technical competencies

Kpis

• Timely completion of assigned maintenance and technical support tasks
• Reduction in system downtime through proactive monitoring and troubleshooting
• Accuracy of maintenance records and technical documentation
• Compliance with safety standards and engineering procedures
• User/department satisfaction with engineering support services
• Successful completion of assigned technical training and certifications