Support Analyst

• Required:
• Knowledge of software development processes and concepts
• Understanding of HTML, XML, API, JavaScript, or similar languages
• Passion for solving client issues and a champion of great customer service
• Strong analytical and problem solving abilities
• Ability to plan, organize, prioritize and independently solve problems seeking help when necessary
• Preferred:
• Bachelor’s degree or a combination of education and relevant experience
• Experience with implementing/supporting a point of sale solutions, card processing platforms, or other FinTech solutions
• Knowledge of credit/debit card processing value chain and key players
• 1 year or more of full-time experience in DevOps, systems administration, or application development
• At least 1 year of experience supporting applications in a production environment
• High proficiency and ability to demonstrate the use of parking-industry software systems
• A foundational understanding of PCI DSS compliance requirements

About Us: Passport is the technology leader in parking compliance and curbside payment solutions.

By helping cities integrate paid parking, enforcement operations, and payment infrastructure into one software solution, Passport provides the only platform that connects the complexities of mobility to efficiently manage and monetize the curb.

From mobile payments to citation issuance, permitting technology and more, Passport is empowering cities of all sizes with better insights to improve parking turnover, expand revenue opportunities, and create better compliance.

Passport is trusted by more than 800 clients across North America.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.