Director of Processing Center Operations

Lead Passport's processing center operations , owning day-to-day execution across safety, quality, throughput, labor productivity, service levels, and cost

Build the next generation of our processing center network , including launching and scaling our expanded New Jersey facility with new automation, systems, labor models, and operating processes

Create structure in ambiguous environments, identifying what needs to be measured, where performance gaps exist, and what systems, routines, and capabilities must be built without requiring heavy direction

Develop high-performing leaders , directly managing three OPC Managers (one Lead) and three Operations Administrators while fostering a culture of accountability, ownership, and continuous improvement

Own the processing center operations P&L , balancing customer experience, operational performance, labor efficiency, and cost

Create the operating system for scale by implementing standardized KPIs, operating rhythms, SOPs, and management routines across all facilities

Drive continuous improvement through Lean principles, industrial engineering, operational analytics, and hands-on problem solving

Partner cross-functionally with Product, Engineering, Transportation, Finance, and external logistics partners to continuously improve the end-to-end operation

Shape Passport's future processing center footprint , including automation investments, additional capacity, and future international expansion

Within your first 12 months, you will have:

Successfully launched Passport's expanded New Jersey processing center

Standardized operating procedures, KPIs, and management systems across all U.S. facilities

Increased network capacity while improving productivity, quality, and service levels

Coached & developed a high-performing leadership team with clear ownership and accountability

Established the operating rhythms & KPI dashboards that enable proactive operational management

Delivered measurable improvements in throughput, labor efficiency, and operating cost

Built the roadmap for Passport's future processing center network, including international expansion

Have 7+ years leading high-volume processing center, warehouse, distribution, parcel, manufacturing, sortation, or fulfillment operations

Have led multi-site warehouse operations with responsibility for operational performance, people leadership, and financial results.

Have built, launched, expanded, or transformed warehouse / processing center operations—not simply maintained them

Bring a strong foundation in Lean, Industrial Engineering, Six Sigma, Operations Engineering, or other structured continuous improvement methodologies

Have successfully implemented warehouse automation, material handling systems, or other operational technologies

Are highly analytical and use data, KPIs, and operational metrics to drive better decisions

Have experience with processing machinery, labor management systems, and operational reporting tools. Experience with SQL, BI platforms, AI-enabled workflows, or similar analytical tools is a plus

Love being on the warehouse floor—coaching leaders, solving problems firsthand, and continuously improving the operation

Thrive in fast-growing environments where you have the opportunity to build, improve, and scale