ashby
Implementation Project Manager
Passport
Remote, USA
Full-time
Entry · 2+ years experience
Remote
Discovered 3 days ago
BatonSalesforceJiraShopifyBigCommerceAPIs
Free
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Role Overview
The Implementation Project Manager (IPM) ensures new brands and 3PL partners are set up for success from kickoff through go-live. You’ll own multiple concurrent implementations, coordinating across Sales, Product, Engineering, and Operations to deliver a seamless, efficient onboarding experience for Passport’s customers.
You’re the type of person who thrives in structured chaos, managing timelines, surfacing risks early, and ensuring that every launch feels organized, informed, and successful. You’re comfortable working in a fast-moving startup environment where priorities can shift, processes continue to evolve, and you may need to wear multiple hats to get the job done. You don’t need every process to be perfectly defined because you’re proactive, resourceful, and comfortable helping build the structure as we scale.
Key Skills for This Role
BatonSalesforceJiraShopifyBigCommerceAPIs
Full Job Posting
About the Role
The Implementation Project Manager (IPM) ensures new brands and 3PL partners are set up for success from kickoff through go-live. You’ll own multiple concurrent implementations, coordinating across Sales, Product, Engineering, and Operations to deliver a seamless, efficient onboarding experience for Passport’s customers.
You’re the type of person who thrives in structured chaos, managing timelines, surfacing risks early, and ensuring that every launch feels organized, informed, and successful. You’re comfortable working in a fast-moving startup environment where priorities can shift, processes continue to evolve, and you may need to wear multiple hats to get the job done. You don’t need every process to be perfectly defined because you’re proactive, resourceful, and comfortable helping build the structure as we scale.
What You’ll Do:
Lead implementation projects for new brands and 3PL partners from post-sale kickoff to successful go-live
Develop and manage project plans, timelines, and milestones using tools like Baton, Salesforce, and Jira
Coordinate cross-functional stakeholders (Sales, Solutions, Product, and Ops) to ensure a smooth transition from Sales to Implementation to Hypercare
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