Client Success Manager at Passport — Charlotte, USA | Base Career

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Department : Client Success

Reports To : Client Success Principal / Client Success Team Lead

FLSA Status : Exempt

Job Summary : As a Client Success Manager at Passport, you will be at the center of all things related to our clients.

You will be responsible for maximizing client value through systematic adoption, education, and execution, and you’ll do all of this in our incredibly fast-paced, exciting, and constantly changing environment.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions for expansion.

At Passport, we believe in deep-rooted, authentic, value-driven client partnerships founded on shared objectives and joint success.

This client-centric approach is part of both our policy and our culture.

Responsibilities

Manage an enterprise client portfolio
Drive success across a portfolio of multiple accounts
Prioritize accounts according to risk and growth opportunity
Enable clients to realize the full potential of our product
Understand and tailor interactions to business objectives
Extend utilization across the organization to maximize objective alignment
Maximize client value Analyze expansion and provide data to demonstrate success Provide clear direction and next steps to continue increasing value
Analyze expansion and provide data to demonstrate success
Provide clear direction and next steps to continue increasing value
Manage and execute client renewals and upsells
Drive new business growth through greater advocacy and reference-ability
Identify and pursue opportunities for upsell
Demonstrate value through hardened metrics
Maintain and expand client relationships
Extend reach into new departments/divisions

3-5 years experience in customer success, account management or sales
Bachelor’s degree or a combination of education and relevant experience
Experience with account management or sales software
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentations skills

About Us: Passport is the technology leader in parking compliance and curbside payment solutions.

By helping cities integrate paid parking, enforcement operations, and payment infrastructure into one software solution, Passport provides the only platform that connects the complexities of mobility to efficiently manage and monetize the curb.

From mobile payments to citation issuance, permitting technology and more, Passport is empowering cities of all sizes with better insights to improve parking turnover, expand revenue opportunities, and create better compliance.

Passport is trusted by more than 800 clients across North America.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Please Note: At this time, Passport Labs, Inc. is unable to offer any form of employment sponsorship (e.g., H-1B, TN, F-1 OPT, or other work visas).

Candidates must be legally authorized to work in the United States without current or future sponsorship.

Client Success Manager

Job Fit Check

Full Job Posting

Department : Client Success

FLSA Status : Exempt

Responsibilities

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