Supervisor - Site
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Key skills for this role
About the Role
We are seeking a Site Supervisor to oversee soft services operations including housekeeping, cleaning, waste management, landscaping, and pest control at a site in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Supervise day to day soft services activities across the assigned facilities
- Ensure cleaning schedules and service plans are executed effectively
- Coordinate housekeeping, waste management, landscaping, pest control, and specialized cleaning activities
- Monitor service delivery to ensure compliance with contractual requirements
- Supervise cleaners, housekeeping attendants, waste handlers, gardeners, and subcontractors
- Conduct daily, weekly, and monthly quality inspections
- Act as the primary site level contact for soft services matters
- Monitor KPI and SLA compliance across all soft services activities
- Ensure compliance with company HSE policies and procedures
- Maintain attendance records, duty rosters, and operational reports
Requirements
- Diploma or Bachelor's Degree in Facilities Management, Hospitality Management, Environmental Services, Business Administration, or related discipline
- Minimum 5 years of experience in Soft Services or Facilities Management
- Minimum 2 years in a supervisory role managing housekeeping and cleaning teams
- Knowledge of housekeeping and janitorial operations
- Knowledge of waste management and recycling practices
- Knowledge of landscaping and grounds maintenance coordination
- Knowledge of cleaning chemicals, machinery, and equipment
- Knowledge of quality control and inspection procedures
- Knowledge of KPI and SLA management in FM contracts
- Familiarity with CAFM systems and digital work order platforms
Full Job Posting
Job Purpose
- To supervise and coordinate all soft services operations at the assigned site, including housekeeping, cleaning, waste management, landscaping, pest control, façade cleaning, and related support services.
- The Site Supervisor is responsible for ensuring services are delivered efficiently and consistently in compliance with contractual obligations, KPIs, SLAs, HSE requirements, and client expectations.
Key Responsibilities
- Operations Management: Supervise day to day soft services activities across the assigned facilities.
- Team Supervision: Supervise cleaners, housekeeping attendants, waste handlers, gardeners, and subcontractors.
- Housekeeping & Cleaning Management: Monitor routine, periodic, and deep cleaning activities.
- Waste Management: Supervise waste collection, segregation, transportation, and disposal activities.
- Landscaping & External Services: Supervise landscaping and grounds maintenance activities.
- Quality Assurance & Inspections: Conduct daily, weekly, and monthly quality inspections.
- Client & Occupant Coordination: Act as the primary site level contact for soft services matters.
- KPI & SLA Management: Monitor KPI and SLA compliance across all soft services activities.
- Health, Safety & Environment: Ensure compliance with company HSE policies and procedures.
- Documentation & Reporting: Maintain attendance records, duty rosters, and leave schedules.
Qualifications
- Diploma or Bachelor's Degree in Facilities Management, Hospitality Management, Environmental Services, Business Administration, or a related discipline.
- Professional Certifications (Preferred): BICSc Cleaning Supervisor Certificate, BICSc CPSS, IOSH Managing Safely, NEBOSH IGC, ISSA CMI, COSHH Awareness Training, Waste Management and Environmental Awareness Training, First Aid Certification, Fire Warden / Fire Marshal Certification, Customer Service
Experience
- Minimum 5 years of experience in Soft Services or Facilities Management.
- Minimum 2 years in a supervisory role managing housekeeping and cleaning teams.
- Experience in residential communities, commercial towers, government facilities, hospitals, hotels, airports, educational institutions, or mixed use developments.
Technical Knowledge
- Housekeeping and janitorial operations.
- Deep cleaning and specialized cleaning methods.
- Waste management and recycling practices.
- Landscaping and grounds maintenance coordination.
- Cleaning chemicals, machinery, and equipment.
- Quality control and inspection procedures.
- KPI and SLA management in FM contracts.
- CAFM systems and digital work order platforms.
Competencies
- Leadership and team management skills.
- Strong communication and interpersonal abilities.
- Customer focused approach.
- Planning and organizational skills.
- Problem solving and decision making capability.
- Report writing and documentation skills.
- Ability to manage multiple priorities and work under pressure.
Working Conditions
- Site based role with indoor and outdoor responsibilities.
- Frequent inspections of operational areas and common facilities.
- Interaction with clients, occupants, subcontractors, and operational teams.
- Shift duties, weekend work, and emergency support may be required depending on contract requirements.
Preferred Experience
- UAE/GCC Facilities Management experience.
- Experience managing large soft services teams in KPI/SLA driven environments.
- Familiarity with client inspection protocols and authority audits.
- Experience in government, healthcare, hospitality, residential, commercial, and mixed use FM contracts.
- Knowledge of UAE environmental, health, and safety regulations.
- Experience implementing sustainability, recycling, and service excellence initiatives.
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