Supervisor-Restaurant
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Restaurant Supervisor to oversee dining room operations and ensure exceptional guest service. The role involves supervising staff, managing opening/closing duties, and maintaining quality standards.
Key Skills for This Role
Responsibilities
- Ensure staff work as a team to provide optimum service and meet guest needs
- Inspect grooming and attire of staff and rectify deficiencies
- Complete opening and closing duties including setting up supplies, cleaning equipment, and locking doors
- Inspect storage areas for organization, FIFO use, and cleanliness
- Complete scheduled inventories and requisition supplies
- Monitor dining rooms for seating availability, service, safety, and guest well being
- Assist management in hiring, training, scheduling, evaluating, and coaching employees
- Follow safety and security policies, report accidents, and complete safety training
- Maintain professional appearance, confidentiality, and protect company assets
- Welcome and acknowledge guests, anticipate service needs, and assist individuals with disabilities
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Ensure staff work together as a team to ensure optimum service and meet guest needs.
- Inspect grooming and attire of staff and rectify deficiencies.
- Complete opening and closing duties including setting up supplies, cleaning equipment, and locking doors.
- Inspect storage areas for organization, FIFO use, and cleanliness.
- Complete scheduled inventories and stock and requisition supplies.
- Monitor dining rooms for seating availability, service, safety, and guest well being.
- Complete work orders for maintenance repairs.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company and safety/security policies; report accidents, injuries, and unsafe conditions.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests' service needs; assist individuals with disabilities.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships; support team to reach common goals.
- Ensure adherence to quality expectations; identify and implement ways to increase efficiency.
- Read and visually verify information; visually inspect tools and equipment.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
About St. Regis Hotels & Resorts
- St. Regis Hotels & Resorts combines classic luxury with avant garde spirit.
- Offers unique service quality at over 50 luxury hotels and resorts worldwide.
- Brand history began with the opening of the St. Regis New York by John Jacob Astor IV.
- Committed to providing high level unique services anticipating guest wishes.
- Part of Marriott International.
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