Supervisor – Operation Optimization & Excellence, Maritime & Shipping

Job Purpose

About The Maritime Cluster

Core Responsibilities

• Act as the focal point for digital solutions within PWT operations, coordinating with vendors and implementing optimal systems such as ticketing, fleet management, and crew management platforms.
• Work closely with the Digital Team to troubleshoot and maintain digital infrastructure, including cloud‑based and on‑premise systems.
• Collaborate with internal departments to identify digital requirements and recommend solutions, including passenger information systems, tariff optimization for new routes, and digital signage for existing and upcoming stations.
• Ensure data integrity, security, and compliance with organizational digital standards.
• Monitor system performance and implement enhancements to improve efficiency and reliability.
• Provide technical support and training to on‑site operational teams.
• Document system configurations, updates, workflows, and procedures.
• Stay informed about emerging digital technologies and industry trends to support continuous improvement.
• Assist in digital transformation initiatives and support change‑management activities across PWT operations.
• Coordinate with vendors and service providers for system upgrades, maintenance, and technical support.
• Enhance passenger experience by recommending digital improvements that elevate service quality and satisfaction levels.

People Management Responsibilities

• Provides guidance and technical support to operational teams, ensuring effective adoption of digital tools, clear communication, and adherence to digital standards and best practices.

Strategic Responsibilities

• Supports the strategic advancement of PWT operations by driving digital innovation, optimizing system capabilities, and contributing to long‑term digital transformation initiatives.

Qualifications

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related discipline.
• Minimum of 5 years’ experience managing digital systems within marine or transport operations.
• Professional certifications such as ITIL, Microsoft Certified: Azure Administrator, or CompTIA Network+ are considered an advantage.
• Strong communication and interpersonal skills.
• Analytical mindset with the ability to interpret and apply customer data effectively.
• Ability to multitask and perform effectively in a fast‑paced operational environment.
• Proven ability to enhance passenger experience by identifying operational improvements and proposing customer‑centric digital solutions.