Supervisor - Front Office - Dino Camp - Dubai Parks and Resorts (National Talent)
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Key skills for this role
About the Role
Dubai Holding Entertainment is seeking a Front Office Supervisor for Dino Camp at Dubai Parks and Resorts. The role involves overseeing daily front office operations, handling guest inquiries, coordinating team schedules, and maintaining service excellence.
Key Skills for This Role
Responsibilities
- Support and supervise daily front office operations ensuring seamless guest arrivals and departures
- Oversee check in, check out, concierge, and transport services to maintain service excellence
- Handle guest inquiries, feedback, and complaints in a professional and timely manner
- Coordinate team schedules and allocate duties to ensure efficient shift operations
- Maintain a high quality, welcoming front of house environment at all times
- Collaborate with housekeeping, reservations, and maintenance teams to meet guest needs
- Support team training, coaching, and performance development
- Monitor service quality and maintain operational records and reporting
Requirements
- Bachelor’s degree or diploma in Hospitality Management or a related field
- 3–5 years of experience in front office or guest services within hospitality or leisure environments
- Proficiency in property management systems such as Opera or Protel
- Strong interpersonal, communication, and problem solving skills
- Ability to lead, motivate, and manage operational teams
- Customer focused mindset with a passion for delivering exceptional guest experiences
Full Job Posting
About Dubai Holding Entertainment
- Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub.
- Dubai Parks and Resorts is the Middle East’s largest multi themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.
About the Job
- Support and supervise daily front office operations ensuring seamless guest arrivals and departures
- Oversee check in, check out, concierge, and transport services to maintain service excellence
- Handle guest inquiries, feedback, and complaints in a professional and timely manner
- Coordinate team schedules and allocate duties to ensure efficient shift operations
- Maintain a high quality, welcoming front of house environment at all times
- Collaborate with housekeeping, reservations, and maintenance teams to meet guest needs
- Support team training, coaching, and performance development
- Monitor service quality and maintain operational records and reporting
Essential
- Bachelor’s degree or diploma in Hospitality Management or a related field
- 3–5 years of experience in front office or guest services within hospitality or leisure environments
- Proficiency in property management systems such as Opera or Protel
- Strong interpersonal, communication, and problem solving skills
- Ability to lead, motivate, and manage operational teams
- Customer focused mindset with a passion for delivering exceptional guest experiences
Desired
- Experience within theme parks, resorts, or high volume leisure destinations
- Exposure to coordinating multiple service functions (concierge, transport, guest services)
- Strong cross functional collaboration skills
- Experience handling VIP guests and complex service scenarios
- Proactive, adaptable, and detail oriented approach to operations
About the Benefits
- Competitive compensation
- Exciting career development opportunities
- Collaborative and creative work environment
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