Success Manager, Clinical

Qualifications

• JOB SPECIFICATIONS:
• 1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
• Experienced professional with a minimum of a Bachelors degree in healthcare, business, or technical field
• Minimum 3 years in a customer service/sales or related role
• Experience in healthcare organization preferred
• Experience with HealthStream products from an administrator level is a plus
• Experience in a SaaS business desirable
• Experience with Salesforce is desirable
• 2. SKILLS REQUIRED:
• Proficiency in use of Microsoft Office Products
• Excellent verbal and written communication skills
• Understanding of data and its application to defining customer success
• Technical acumen to support development of an in-depth understanding of assigned products/solutions
• 3. ABILITIES REQUIRED:
• Function independently and use critical thinking to analyze and help resolve customer challenges with product utilization and adoption
• Seek guidance from more experienced team members when encountering new/challenging situations
• Effectively present information to management, customer groups, and HealthStream internal stakeholders
• Collaborate as part of a team to optimize solutions and a seamless delivery approach
• Interact and build relationships at various levels of customer organizations to identify their needs and work with them to find solutions that fit within their organizational strategy, culture, and constraints
• Utilize data to demonstrate customer performance to desired outcomes