Student Experience Coordinator - Operations

Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested

Act as secretary to relevant governance boards as required

Ensure Study Group policies and standard operating procedures are followed

Support management teams in preparation for quality assurance and enhancement activities.

Liaise with central teams to update student bookings with Study Plan changes

Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.

Support management with board meetings.

Assist the centre managers with the implementation of assessment standards and regulations.

Organise the release of assessment screens termly.

Organise and assist with invigilation of assessments .

Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.

Ensure the various systems used are reviewed and updated as required.

Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances)

To deal with fee payment deadlines and enquiries

To create record of student invoices

To follow centre refund policies and create refund data

Ensure student enrolment documentation are prepared and shared in a timely manner