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Student Engagement Advisor
Risepoint
Remote, AUS
Full-time
Entry · 1+ years experience
Remote
Discovered Yesterday
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The Impact You Will Make
Reporting into the Student Engagement Manager, this integral position will be the first point of contact for students from around Australia who need assistance to make the right decisions about postgraduate study.
Student Engagement Advisors are critical not only to our business, but to the students that they support. Each Student Engagement Advisor represents a partner university where they guide prospective students on the entire enrolment process from inquiry to application submission and enrolment into their course. You are counted on to provide thorough information about a universities courses and serve as a link between various departments. Depending on the needs of the individual student, Student Engagement Advisors provide not only guidance on processes, but support through the various obstacles a student may encounter.
What You Will Do
- Phone and email-based student outreach: Contacting warm leads who have enquired about our partner programs.
- Contacting warm leads who have enquired about our partner programs.
- Cross functional relationships: Working closely with Marketing, Academic Services and Student Support teams to ensure continuous feedback loop in maintained. Share any key insights with the broader teams for product development and industry connection opportunities.
- Working closely with Marketing, Academic Services and Student Support teams to ensure continuous feedback loop in maintained.
- Share any key insights with the broader teams for product development and industry connection opportunities.
- Data Integrity and Admin: Ensuring student records are kept up to date so that students receive the correct information regarding their application and/or enrolment.
- Ensuring student records are kept up to date so that students receive the correct information regarding their application and/or enrolment.
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