Senior Manager, Learning Design Operations

What You Will Do

• Motivate and inspire the learning design team to create customer-centered, engaging and effective student learning experiences.
• Directly manage a team of 4 learning designers; set clear role expectations and performance standards, provide ongoing coaching and development, conduct quarterly performance check-ins and annual reviews, and address performance concerns proactively and constructively.
• Lead recruitment, onboarding, and development of learning design talent, building a high-performing and engaged team.
• Lead delivery across multiple concurrent course development initiatives, ensuring alignment to quality, schedule, and budget expectations, ensuring all development projects are properly resourced.
• Innovate in the use of data and technology to drive operational efficiency and excellence.
• Ensure delivery outcomes across multiple course development initiatives, proactively identifying risks and driving resolution to maintain timelines and quality.
• Innovate to drive continuous improvement in service quality for partners, actively seeking to understand evolving partner and student needs.
• Set standards for level of service provided by learning designers to faculty, coaching and performance managing as appropriate.
• Drive alignment across Academic Services leadership and partner stakeholders to ensure consistent execution and delivery outcomes across workstreams.
• Evaluate capacity across the Learning Design function and adjust resource allocation to balance changing business priorities and partner demand.
• Monitor the work of vendors to ensure quality and schedule requirements are met.
• Continually evaluate capacity across the Learning Design function and adjust resource allocation to balance changing business priorities and partner demand.

What Success Looks Like