Strategic Customer Success Manager
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Key skills for this role
About the Role
Manage customer success through strong communication, stakeholder management, and data analysis while leveraging technology and project management skills.
Key Skills for This Role
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Overview
- As a Customer Success Manager you will:
- Exemplify strong customer facing skills and stakeholder management
- Take ownership for the customer s product adoption of Cloudera products and Success Plan
- Have experience operating on-site with large enterprise customers
- Liaise and facilitate with key internal and external stakeholders
- Have clear and concise communication skills
- Take an Ownership mentality over your customers and work
- Be comfortable with program, project management
- Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
- Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
- Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
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