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naukri

Strategic Account Director, Seller

TPConnects
Dubai, UAE
Director
1 months ago
Strategic PlanningMarket AnalysisBusiness DevelopmentFinancial ModelingCorporate StrategyGCC Market Insight
Free

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Strategic PlanningMarket AnalysisBusiness Development
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Team Leadership & People Management

  • Mentor and develop a team of Account Managers responsible for day to day customer relationship management, project coordination, and account growth activities.
  • Manage and support the Implementation Managers responsible for onboarding customers onto TPC IRIS and ASTRA API, ensuring smooth, timely, and high quality deployments.
  • Establish clear expectations, KPIs, and development plans for both teams.
  • Encourage a culture of accountability, collaboration, and customer centricity.

Strategic Account Ownership

  • Directly manage TPC s top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.
  • Build and maintain strong multi level relationships with key stakeholders, from the Ops team to executive sponsors.
  • Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.
  • Lead strategic business reviews (QBR), roadmap discussions, and long term planning with key clients.
  • Align internal cross functional teams (product, engineering, support, operations) around customer priorities and commitments.
  • Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
  • Commercial leader responsibilities
  • Own invoicing process and report on the financial performance of existing customers.
  • Define, implement, and continuously improve TPC s account management framework, tools, and methodologies.
  • Ensure all account managers follow structured account planning, governance, reporting, and communication standards.
  • Be the voice of the account management team within the TPC leadership team.

Role Capabilities And Skills

  • Management skills for leading account management or sales teams.
  • Influence and leadership: Comfortable working with senior stakeholders and C suite clients.
  • Proven ability to manage multiple complex projects simultaneously.
  • Strong command of project management methodologies (Agile, Waterfall, hybrid).
  • Exceptional communication and relationship building skills.
  • High level of organization, attention to detail, and problem-solving ability.
  • Ability to analyze data, interpret insights, and present findings clearly.
  • Advanced presentation skills, written and verbal communication for all types of stakeholders (ops to C-levels).
  • Tools knowledge: MS Office, Confluence, Jira.

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