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naukri

Senior Strategic Account Manager, Travel Seller

TPConnects
Dubai, UAE
Senior
2 weeks ago
Account ManagementStrategic PlanningStakeholder ManagementNegotiationCommunicationMS Office
Free

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Account ManagementStrategic PlanningStakeholder Management
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About The Role

  • The Senior Strategic Account Manager, Travel Seller reports directly to the VP Sales and is responsible for managing and growing a portfolio of TPC's strategic travel seller accounts.
  • Focuses on building long term customer relationships, driving account growth, ensuring successful solution adoption, and delivering an outstanding customer experience.
  • Works closely with Product, Engineering, Support, and Delivery teams, leads the Account Management and Implementation teams, acts as a trusted advisor to customers, and identifies opportunities to expand partnerships.

Main Responsibilities

  • Directly manage TPC's top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.
  • Build and maintain strong multi level relationships with key stakeholders, from Ops team to executive sponsors.
  • Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.
  • Lead strategic business reviews (QBR), roadmap discussions, and long term planning with key clients.
  • Align internal cross functional teams (product, engineering, support, operations) around customer priorities and commitments.
  • Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
  • Own renewals, commercial discussions, and account growth opportunities within your portfolio.
  • Monitor account performance, invoicing, and revenue against targets.
  • Maintain accurate forecasts and account plans.
  • Contribute to continuous improvement of account management processes and best practices.

Role Capabilities and Skills

  • Strong experience managing strategic or enterprise customer accounts.
  • Ability to build relationships with both operational teams and senior stakeholders.
  • Commercial mindset with experience identifying growth opportunities.
  • Strong project coordination and stakeholder management skills.
  • Excellent communication, presentation, and negotiation skills.
  • Highly organised with strong problem solving abilities.
  • Comfortable working across multiple internal teams in a fast paced environment.
  • Tools knowledge: MS Office, Confluence, Jira.

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