Senior Strategic Account Manager, Travel Seller
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Key skills for this role
About the Role
Manage strategic travel seller accounts, drive growth, build relationships, and ensure successful solution adoption while leading cross-functional teams.
Key Skills for This Role
Responsibilities
- Directly manage TPC's top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.
- Build and maintain strong multi level relationships with key stakeholders, from Ops team to executive sponsors.
- Identify and drive expansion opportunities while implementing strong account management and strategic project delivery processes.
- Lead strategic business reviews (QBR), roadmap discussions, and long term planning with key clients.
- Align internal cross functional teams (product, engineering, support, operations) around customer priorities and commitments.
- Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
- Own renewals, commercial discussions, and account growth opportunities within your portfolio.
- Monitor account performance, invoicing, and revenue against targets.
- Maintain accurate forecasts and account plans.
- Contribute to continuous improvement of account management processes and best practices.
Requirements
- Strong experience managing strategic or enterprise customer accounts
- Ability to build relationships with both operational teams and senior stakeholders
- Commercial mindset with experience identifying growth opportunities
- Strong project coordination and stakeholder management skills
- Excellent communication, presentation, and negotiation skills
- Highly organised with strong problem solving abilities
- Comfortable working across multiple internal teams in a fast paced environment
- Tools knowledge: MS Office, Confluence, Jira
Full Job Posting
About The Role
- The Senior Strategic Account Manager, Travel Seller reports directly to the VP Sales and is responsible for managing and growing a portfolio of TPC's strategic travel seller accounts.
- Focuses on building long term customer relationships, driving account growth, ensuring successful solution adoption, and delivering an outstanding customer experience.
- Works closely with Product, Engineering, Support, and Delivery teams, leads the Account Management and Implementation teams, acts as a trusted advisor to customers, and identifies opportunities to expand partnerships.
Main Responsibilities
- Directly manage TPC's top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.
- Build and maintain strong multi level relationships with key stakeholders, from Ops team to executive sponsors.
- Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.
- Lead strategic business reviews (QBR), roadmap discussions, and long term planning with key clients.
- Align internal cross functional teams (product, engineering, support, operations) around customer priorities and commitments.
- Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
- Own renewals, commercial discussions, and account growth opportunities within your portfolio.
- Monitor account performance, invoicing, and revenue against targets.
- Maintain accurate forecasts and account plans.
- Contribute to continuous improvement of account management processes and best practices.
Role Capabilities and Skills
- Strong experience managing strategic or enterprise customer accounts.
- Ability to build relationships with both operational teams and senior stakeholders.
- Commercial mindset with experience identifying growth opportunities.
- Strong project coordination and stakeholder management skills.
- Excellent communication, presentation, and negotiation skills.
- Highly organised with strong problem solving abilities.
- Comfortable working across multiple internal teams in a fast paced environment.
- Tools knowledge: MS Office, Confluence, Jira.
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