Store Supervisor / Shift Supervisor - Coffee Shop
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Key skills for this role
About the Role
The Shift Supervisor / Store Supervisor is responsible for leading the store team during assigned shifts, ensuring excellent customer service, maintaining operationa.
Key Skills for This Role
Responsibilities
- Lead and motivate baristas and team members during shifts.
- Delegate tasks and ensure smooth workflow.
- Provide coaching, training, and performance feedback to staff.
- Promote teamwork and maintain a positive work environment.
- Deliver exceptional customer service at all times.
- Resolve customer complaints professionally and promptly.
- Ensure customers receive high quality beverages and food products.
- Open and close the store according to company procedures.
- Monitor daily operations and ensure service standards are met.
- Manage cash handling, POS transactions, and daily cash reconciliation.
- Ensure compliance with food safety regulations and company standards.
- Ensure proper storage, handling, and labeling of food products.
Requirements
- Lead and motivate baristas and team members during shifts.
- Delegate tasks and ensure smooth workflow.
- Provide coaching, training, and performance feedback to staff.
- Promote teamwork and maintain a positive work environment.
- Deliver exceptional customer service at all times.
- Resolve customer complaints professionally and promptly.
- Ensure customers receive high quality beverages and food products.
- Open and close the store according to company procedures.
- Monitor daily operations and ensure service standards are met.
- Manage cash handling, POS transactions, and daily cash reconciliation.
- Ensure compliance with food safety regulations and company standards.
- Ensure proper storage, handling, and labeling of food products.
Full Job Posting
Job Summary
- The Shift Supervisor / Store Supervisor is responsible for leading the store team during assigned shifts, ensuring excellent customer service, maintaining operational standards, supporting staff development, and achieving sales and profitability targets.
- The role involves supervising daily store operations, handling customer concerns, and ensuring compliance with food safety, hygiene, and company policies.
Duties & Responsibilities
- Lead and motivate baristas and team members during shifts.
- Delegate tasks and ensure smooth workflow.
- Provide coaching, training, and performance feedback to staff.
- Promote teamwork and maintain a positive work environment.
- Deliver exceptional customer service at all times.
- Resolve customer complaints professionally and promptly.
- Ensure customers receive high quality beverages and food products.
- Open and close the store according to company procedures.
- Monitor daily operations and ensure service standards are met.
- Manage cash handling, POS transactions, and daily cash reconciliation.
- Ensure compliance with food safety regulations and company standards.
- Ensure proper storage, handling, and labeling of food products.
Additional Duties
- Support achievement of sales targets and key performance indicators (KPIs).
- Promote upselling and suggestive selling techniques.
- Follow all health and safety procedures.
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