Store Supervisor -H.O.B

About Hob

What You'Ll Be Doing

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
• Team Management and Support
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
• Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Operational Excellence
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelines
• Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

Eligibility

• 2 years' experience in a supervisory role in retail beauty industry

• Strong Interpersonal Skills

• Fluent in English and Arabic
• Bachelors Degree