Store Supervisor - Automotive

Overview

Job Summary

Key Responsibilities

• **Customer Service & Sales**
• + Lead by example to deliver high standards of customer service and technical advice on automotive products and accessories
• + Support sales activities to meet department and store sales targets, including upselling and product demonstrations
• + Handle and resolve customer enquiries, complaints and returns in a timely, professional manner
• **Team Leadership & Development**
• + Supervise, coach and schedule store colleagues to ensure adequate cover and high performance
• + Provide on‑the‑job training and product knowledge development for the team
• + Promote a positive, inclusive working environment and support adherence to company policies
• **Stock & Merchandising**
• + Manage stock levels, perform regular stock counts and support replenishment to maintain availability
• + Ensure merchandise is presented to company standards, including labelling, signage and promotional layouts
• + Coordinate with warehouse and procurement teams to resolve stock discrepancies and returns
• **Operational & Health & Safety**
• + Oversee daily opening and closing procedures, cash handling and point‑of‑sale operations
• + Ensure compliance with health and safety, manual handling and COSHH requirements relevant to automotive products
• + Maintain a secure, organised store environment and report any incidents or maintenance needs
• **Administration & Reporting**
• + Prepare and submit daily/weekly sales and stock reports and support loss prevention activities
• + Support rostering, timekeeping and basic HR administration for the departmental team
• + Use store systems (POS, stock management, ERP) to process orders, reservations and transfers accurately
• **Customer & Supplier Collaboration**
• + Work with external suppliers and in‑store service partners to coordinate fittings, deliveries and specialised services
• + Escalate supplier or warranty issues and liaise with the wider business to ensure satisfactory resolution
• **Continuous Improvement**
• + Identify opportunities to improve customer experience, efficiency and sales performance within the automotive department
• + Contribute to local initiatives and share best practice across the store network

Education

• Any graduate or relevant vocational qualifications in automotive or retail management advantageous

Experience

• Experience in retail, automotive parts or related customer‑facing environment, with supervisory responsibilities preferred
• Proven track record of delivering customer service and achieving sales targets
• Experience of stock control, merchandising and use of retail systems (POS, stock management, ERP) desirable

Technical Competencies

• Good product knowledge of automotive parts and accessories, or willingness to learn
• Competent IT skills and ability to work with retail and inventory systems
• Strong communication and interpersonal skills for dealing with customers, suppliers and colleagues
• Organisational skills with attention to detail for stock accuracy and merchandising standards
• Ability to prioritise tasks and manage a small team in a fast‑paced retail environment

Dubai - Uae