Store Operations Manager
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Key skills for this role
Role Overview
The Store Operations Manager will lead and oversee store operations within a large-format retail environment.
The role is responsible for sales targets, KPI performance, customer experience, profitability, commercial execution, and operational excellence.
Key Skills for This Role
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About ABYAT
ABYAT operates large-format home improvement retail stores with more than 22,000 square meters and over 22,000 products.
The company operates in Kuwait and is expanding across Saudi Arabia, Qatar, and the UAE.
About the Role
The Store Operations Manager will lead and oversee store operations within a large-format retail environment.
The role is responsible for sales targets, KPI performance, customer experience, profitability, commercial execution, and operational excellence.
Position Details
- Position: Store Operations Manager.
- Location: Doha, Qatar.
- Employment type: Full-time.
- Workplace: On-site.
Store Operations
- Lead and manage daily store operations to ensure smooth execution of retail activities.
- Drive store performance to achieve and exceed sales targets and KPIs.
- Monitor traffic, conversion rate, average basket size, and sales productivity.
- Ensure high standards of customer service and handle escalated customer concerns.
- Ensure compliance with visual merchandising standards and execute promotional campaigns.
People and Commercial Management
- Lead, coach, and develop store teams to achieve performance targets.
- Coordinate with Supply Chain, HR, Finance, Marketing, and Commercial teams.
- Monitor store KPIs and prepare performance reports with actionable insights.
- Manage store operating expenses and identify cost optimization opportunities.
- Oversee inventory levels, stock replenishment, and product availability.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
- 5–8+ years of retail experience, preferably in a large-format or multi-category environment.
- Proven experience in store management or senior retail leadership roles.
- Strong track record of achieving sales targets and driving KPI performance.
- Experience in team leadership, coaching, and performance management.
- Strong commercial mindset focused on sales and customer experience.
- Solid understanding of retail operations, inventory management, and store processes.
- Strong analytical skills and experience working with cross-functional teams.
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