Customer Service Representative

About ABYAT

Position Overview

Employment and Workplace

• The position is full-time.
• The work location is on site in Doha.

Key Responsibilities

• Welcome customers and provide a professional, friendly in-store experience.
• Handle inquiries, complaints, returns, exchanges, and service issues.
• Resolve concerns and escalate complex cases when needed.
• Provide information about products, orders, deliveries, installations, payments, warranties, and after-sales services.
• Coordinate with Sales, Warehouse, Delivery, Installation, Finance, and other departments.
• Follow up on complaints and requests until closure.
• Maintain records of customer interactions, complaints, and resolutions.
• Support order inquiries and order-status tracking.
• Identify recurring issues and share feedback with management.
• Support store operations during peak periods and maintain an organized service area.
• Follow company policies, procedures, and customer service standards.

Requirements

• A bachelor's degree in Business Administration, Marketing, Hospitality, or a related field is preferred.
• 2–4 years of customer service experience, preferably in retail.
• Proven face-to-face customer service experience in a physical store.
• Retail, showroom, furniture, home improvement, or similar experience is highly preferred.
• Strong communication, interpersonal, customer handling, and complaint-resolution skills.
• Ability to remain calm, professional, and solution-oriented with difficult customers.
• Ability to work in a fast-paced environment and manage multiple requests.
• CRM, ERP, POS, or customer service systems experience is advantageous.
• Good command of English; Arabic is an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Key Competencies

• Customer focus, communication, problem solving, active listening, empathy, emotional intelligence, teamwork, follow-up, ownership, attention to detail, retail awareness, and professionalism.