Store Manager (Jewellery)
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Key skills for this role
About the Role
As a Store Manager, you will manage the day-to-day Store operations ranging from customer service to after sales service and handle all administrative functions being the main i.
Key Skills for This Role
Responsibilities
- Oversee day to day store operations, including sales, pricing, and display
- Manage staff, including scheduling, performance reviews, and training
- Ensure high standards of customer service and handle complaints
- Monitor inventory levels, stock transfers, and slow moving items
- Implement visual merchandising techniques to boost sales
- Prepare reports on sales, stock movements, and staff performance
- Coordinate with head office departments for smooth operations
- Manage community events and customer reference activities
Requirements
- Experience in retail store management, preferably in jewellery or luxury goods
- Strong leadership and team management skills
- Proven ability to achieve sales targets and manage inventory
Full Job Posting
Role Overview
- As a Store Manager, you will manage the day to day Store operations ranging from customer service to after sales service and handle all administrative functions being the main interface with the back office team.
- You will manage staff, control stock levels / inventories, organize Store layout and prepare necessary daily, weekly, monthly, quarterly and yearly reports and feedback.
- Furthermore, a Store Manager shall maintain an active customer database to achieve set targets and secure continuous added value at all times.
Responsibilities
- Oversee day to day Store operations: check sales figures, assist in pricing adjustments, organize Store layout, merchandise and display items effectively, decorate and animate window displays, conduct regular checks on organization and cleanliness, ensure staff compliance and proper implementation o
- Ensure the highest standards of customer service: confirm compliance with company standards, monitor customer service level of employees, handle customer service complaints and special requests.
- Boost sales and achieve objectives and sales target: ensure availability of optimum stock items, focus on selling slow moving items, monitor compliance with stock transfer procedures, replenish stock, place and follow up on special orders, apply visual merchandising techniques.
- Guide, coach and motivate staff: prepare and carry out OJT, evaluate staff knowledge/performance, prepare appraisal reports and conduct evaluation meetings.
- Manage staff and monitor their performance: monitor compliance with administrative policies, supervise personal grooming, product knowledge and customer service, conduct weekly meetings.
- Communicate and work closely with your direct manager: prepare and set staff monthly objectives, coordinate stock transfers, discuss staff related issues, assist in succession planning, provide relevant reports.
- Monitor customer movement and detect theft: familiarize with security system, prevent and handle infringement, prepare and conduct total stock count.
- Acquire product knowledge and monitor inventory: receive trainings, read and follow up on latest trends, seek market intelligence.
- Customer Reference and Community event management: make customer reference by word of mouth, social media, etc., manage corporate community events, create positive social engagement.
- Liaise with different departments: reconcile daily reports with Accounting, ascertain proper labeling and receipt of shipments, ensure accurate figures on POS system, provide feedback to Marketing/Commercial team.
- Attendance and Punctuality: proper record of attendance, leave work at scheduled shift, take breaks appropriately, notify Operations Manager when late or absent, apply sick leave with medical certificate.
- Coordination and reporting to HR Department: submit Rooster Daily attendance report, ensure staff are on time, ensure subordinates record attendance, inform HR of absences, coordinate on software issues.
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