Cluster Manager
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Key skills for this role
About the Role
A Cluster Manager in the gold and diamond industry is a senior-level retail role responsible for the operational and financial success of multiple jewellery retail outlets (typi.
Key Skills for This Role
Responsibilities
- Drive revenue and track KPIs such as footfall, conversion, and average selling price across assigned stores
- Monitor SOP compliance, inventory accuracy, visual merchandising standards, and stock security
- Mentor store managers, conduct appraisals, and drive product training on jewelry, gold, and diamonds
- Analyze market trends, competitor activity, and identify expansion opportunities
- Ensure store and individual targets are achieved and exceeded
- Generate and monitor performance reports and implement strategies to excel
- Lead the store team and ensure policy compliance
Requirements
- 5 to 10 years of experience in retail management, preferably in the gold and diamond industry
- Experience managing multiple store locations
- Strong leadership and team management skills
- Knowledge of sales KPIs and profitability optimization
- Understanding of inventory accuracy and stock security
Full Job Posting
Role Overview
- A Cluster Manager in the gold and diamond industry is a senior level retail role responsible for the operational and financial success of multiple jewellery retail outlets (typically 5–10 stores) within a specific geographic area.
- This role serves as the bridge between individual store managers and regional/zonal leadership.
Core Responsibilities
- Driving revenue, tracking KPIs (footfall, conversion, ASP), and optimizing profit margins across all assigned stores.
- Monitoring SOP compliance, inventory accuracy, visual merchandising standards, and stock security.
- Mentoring store managers, conducting appraisals, and driving product training on jewelry, gold, and diamonds.
- Analyzing market trends, competitor activity, and identifying expansion opportunities.
- Ensure store and individual targets achievement and exceed the same.
- Generate and monitor performance report and implement strategies to excel.
- Lead the store team and ensure policy compliance.
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