Store Manager
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Key skills for this role
About the Role
Apparel Group seeks a Store Manager to lead retail staff, achieve sales targets, and ensure high customer service standards. The role involves managing daily operations, visual merchandising, stock control, and staff supervision.
Key Skills for This Role
Responsibilities
- Achieve company objectives and ensure highest levels of customer service
- Brief and guide staff on achievement of daily/weekly/monthly sales targets
- Implement operating procedures as per company and brand standards
- Maintain visual merchandising standards at all times
- Manage daily roster, leave, and grievances of retail staff
- Ensure minimal stock loss and manage stockrooms
- Promote Club Apparel Loyalty Program for repeat sales
- Provide feedback to Area Manager regarding employees and products
Requirements
- Must be fashionable / well groomed and possess up to date product knowledge
- Must be physically fit to stand for extended hours and heavy lifting
- Experience in retail store management or similar role
Full Job Posting
Position Objective
- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Implement operating procedures at the store as per the company and Brand standards
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
- Provide feedback to the Area Manager and Operations Manager with regards to employees and products
Key Responsibilities
- Brief and guide the staff on achievement of the daily / weekly / monthly sales target
- Must be fashionable / well groomed and possess up to date product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensure minimal stock loss manage stockrooms
- Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Apply creative techniques to achieve / exceed the store sales target
- Ensure has the required stock levels to maximize the sales
- Weekly audit the store administration and resolve discrepancies if any
- Manage the daily roaster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the Club Apparel Loyalty Program of the company for repeat sales
- Supervise the store and provide feedback to the Area Manager with regards to the employees and products
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